Associate Director - Financial Planning And Analysis
Global Payments Inc. (Tsys, Tsys Acquiring Solutions)
Tempe, Arizona, United States
Spearheaded strategy, 5-year plan, P&L consolidation, budgeting, forecasting, pricing, costing, business case preparation, and month end close.Managed corporate cash flow, balance sheet and income statement. Conducted SOX compliance audits. Led monthly pro forma call, evaluating financial results of call center operations. Informed leaders regarding the pricing tool used for new deals. Conceptualized dynamic model, enabling simplified product pricing, containing built-in sensitivity and what-if analysis.✓ Provided expert supervision to call center finance activities in the busy budget season, during director’s unexpected leave of absence, timely and accurately meeting deadlines.✓ Oversaw management and monthly reporting of call center financials for 6 divisions and $150M+ in revenue, yielding 16% annualized growth, with no need for additional resources.✓ Trained call center agents with tailored finance classes, establishing knowledge in handling personal money, yielding improved management of company resources. ✓ Strategized headcount and revenue forecasting models, utilizing key metrics and change management techniques, determining monthly revenue by client, product, and associated headcount needed.✓ Drove efforts developing multi-purpose pricing model, 1) monitoring margin analysis of call center products factoring in multiple currencies, locations, and products for client deals, and 2) paying sales commissions.✓ Booste revenue forecasting accuracy by 12%, decreasing turnaround time by 35%, utilizing a combination of data analytics, trending analysis, contract reviews, and consultation with key client shareholders.✓ Conceptualized dynamic model, enabling simplified product pricing, containing built-in sensitivity and what-if analysis.✓ Utilized trend and cost analysis, with improved tracking of various cost drivers, increasing forecasting accuracy for telecommunication expenses within tolerance of 1% to 3%.