Joseph Muse Email and Phone Number

Day to day support of PACs operations through the Service Now ticket system.Train Doctors and Rad Techs in PACs functionality including hanging protocols and 3D mammography.Work with vendors to troubleshoot issues including connectivity and integration.Collaborate with other BSMH analysts on projects and troubleshooting.Also provided support of Powerscribe, Ge Viewpoint, and Stratus Image share.Provided technical support for various projects involving Radiology IT.Conversion of Virginia market from GE PACS to Change PACS.Onboarding of 3 new hospitals into the Virginia market including modality integration, PACS configuration, hardware installation, and staff training.Technical support for the creation of 6 new Urgent Care facilities in the Virginia market.Technical support for the creation of 3 new free standing ER facilities in the Virginia market.CPT code conversion and yearly updates.Worked with vendors to set up and troubleshoot modality integration with PACS.Support for virtualizing and upgrading Ge Viewpoint server for Virginia market.Deployed, maintained and upgraded Radiologist workstations (80 workstations across Virginia).Support for Powerscribe 360 to Powerscribe 1 conversion.Assisted in a MRN conversion for the Virginia market.Continually worked with vendors and network team on optimizing systems.Worked with EPIC, Integration, and Interface teams on end to end testing for various projects.Worked with clinical staff on maintaining clean database and patient records.Support dictation workflow from Powerscribe to EPIC to PACS.