• Responded to and resolved client enquiries, issues, and complaints in a timely and professional manner, resulting in high client satisfaction.• Conducted sales efforts, exhibiting extensive understanding of services and successfully influencing new clients to choose our services.• Handled a large amount of incoming calls and emails, offering information about services, pricing, and availability.• Researching industry trends and advising colleagues on client strategy or new sales chances.• Ensuring your existing clients' satisfaction through after-sales service, as well as gathering and utilising feedback.• Identifying and pursuing potential new firms or individuals to become clients.• Worked with the sales team to meet and exceed monthly sales targets, consistently resulting in a 15% increase in revenue.• Built and maintained excellent client connections through consistent follow-up communication and personalised service.• Coordinated schedules and communicated effectively with personnel, resulting in efficient service delivery and timely task completion.• Performed quality assurance checks to ensure that services met or surpassed corporate standards and client expectations.• Created and maintained precise records of client interactions, transactions, and comments, using CRM software to ensure accurate reporting and analysis.• Helped train new client service professionals by providing expertise in handling client enquiries and sales strategies.

**Identify and strategically capitalise on prospects for business expansion, while effectively maintaining and nurturing current client relationships to ensure success.** **Be the primary, dedicated point of contact for assigned clients, providing consistent communication and great service delivery at all times.** **Build, maintain, and improve long-term, mutually beneficial relationships with both new and existing clients, resulting in increased client satisfaction and business loyalty.** **Ensure that clients consistently receive requested services and crucial updates on time, while maintaining high levels of service excellence.** **Implement a precisely defined business plan within designated verticals, aligned with organisational goals, to generate development and operational efficiency.** **Develop, coach, and manage the Program Coordinator team, emphasizing high performance, continuous improvement, and employee retention.** **To ensure client satisfaction, accurately estimate and diligently track client demands while successfully conveying these objectives to the team.** **Lead, train, and manage team members with a focus on quickly resolving issues, maintaining team cohesion, and meeting organizational goals.** **Collaborate to accomplish client objectives while strategically coordinating efforts to meet and exceed the company's overall business goals.**

**Led cross-functional teams to ensure project success by managing timelines, resources, and budgets to meet project goals.** **Facilitated communication among stakeholders and team members to ensure alignment on project goals, milestones, and client expectations.**Created thorough project plans, tracked progress, and presented senior management and clients with frequent project status updates.****Proactively identified potential project risks, developed mitigation plans, and resolved issues to keep projects on track and within scope.****Managed numerous projects concurrently, prioritising activities and allocating resources to achieve tight deadlines while delivering high-quality results.****Improved project workflows by adopting process enhancements, resulting in greater efficiency and shorter project delivery times****Maintained project compliance with organisational policies and industry standards, resulting in successful audits and quality control.****Collaborated closely with clients to gather requirements, provide ongoing support, and ensure satisfaction, fostering long-term relationships and repeat business.**

**Coordinated procurement activities by communicating with internal stakeholders and vendors to guarantee timely delivery of products and services.** Effectively collaborated with vendors and logistics team to monitor purchase orders, trace shipments, and address discrepancies.** Managed vendor relationships by communicating clearly, negotiating cost, and ensuring compliance with procurement standards.** Analyse procurement data to discover cost-saving options and report to procurement manager for strategic decision-making.** Improved supply chain efficiency by ensuring compliance with procurement processes such as supplier selection, contract management, and risk reduction.** Developed and implemented procurement strategies to reduce costs and maintain high service quality requirements.**Utilised ERP systems to improve data-driven decision-making by updating purchase records, tracking budgets, and creating procurement performance reports.**

- **Effectively address common problems by utilising previous precedents and referring to general rules as needed.**- **My interactions mostly involve working closely with my team members and direct supervisor to guarantee smooth communication and task completion.**- **Receive detailed to fairly extensive instructions on daily job duties, as well as full guidance on new assignments, to ensure accuracy**- **Decisions made have a direct impact on one's own job and must be carefully considered in order to maintain high standards and meet expectations.**- **As an individual contributor within a team, I prioritise a well-defined scope of work to ensure precision and quality in execution.**