• Plan, organize, direct, control and co-ordinate all hotel operations as per the laid down operational policies and procedures.• Develop and implement quality quest service standards and feedback systems.• Ensure adequate systems and controls are in place to guarantee the safety and security of guest, employees and company property.• Advice the board on the formulation and implementation of sound financial and operational policies for the hotel.• In conjunction with other heads… Show more • Plan, organize, direct, control and co-ordinate all hotel operations as per the laid down operational policies and procedures.• Develop and implement quality quest service standards and feedback systems.• Ensure adequate systems and controls are in place to guarantee the safety and security of guest, employees and company property.• Advice the board on the formulation and implementation of sound financial and operational policies for the hotel.• In conjunction with other heads of departments, directs and engages in corporate planning and implementation of corporate strategic objectives and hotel business plans (at both strategic and operational levels).• Guides the development and timely completion of hotel budgets and recommends their approval by the board.• Observe strict financial controls by adhering to income and expenditure budgets, internal cash controls, stores and stock controls.• Manages and reviews the allocation of hotel resources to ensure that the highest standards of services are delivered and maintained.• Develops an appropriate organizational structure and ensures implementation of sound HR policies and practices to maximize the employees potential and contributions.• Creates and maintains high standard of professionalism in the running of the hotel in order to maintain the hotel strong and positive image.• Ensures that the company complies with all professional, ethical, legal and statutory requirements in all its operations.• Responsible for timely preparation and submission of the hotel operational report and returns required by the board as per company policy Show less