Joe Ower Email & Phone Number

Waukesha, Wi, Us

• Led the Corporate QMS team, including Project Managers, Engineers, Interns, and Analysts.• Directed the global standardization of Generac’s Quality Management System across North America and Europe.• Spearheaded the deployment of ETQ eQMS software on a global scale.• Integrated the eQMS with external systems such as SAP and Workday.• Managed multi-site ISO 9001:2015 certifications and ensured alignment of the QMS with core ISO 14001 Environmental Management System processes. • Implemented a Layered Process Audit program and 8D systems.• Redesigned the Internal Audit program to encompass both site and corporate level audits across global locations.• Developed a standardized product audit program for both in-process and finished goods.• Established a comprehensive QMS onboarding training program.

Durham, North Carolina, Us

• Led the migration of over 30 Quality and Business applications from SharePoint to ETQ.• Ensured compliance with ISO 9001, ISO 14001, AS9100D, and IATF 16949 standards during the migration.• Coordinated the integration of 7 global sites across North America, Asia, and Europe.• Implemented systems for Document Management, Corrective Actions, Audit Management, Customer Complaint Management, Change Control, Deviations, Nonconformance Management, and Supplier Controls.• Designed and executed training plans for each module.• Developed and implemented Quality dashboards using PowerBI and Tableau.

Quality Management• Led successful transition to ISO 9001:2015 for 7 sites (3 manufacturing facilities and 4 engineering/project management offices), ensuring appropriate integration with applicable aspects of the EH&S Management System• Defined and created process maps for all organizational process• Implemented process management organization in compliance with Siemens global requirements• Managed internal audit process and coordinated all external registrar activities• Owned Management Review, Corrective Action, and Document Control processes eQMS Implementation and Administration• Led implementation of CATSWeb electronic quality management system for integration of multiple quality processes into a single web based application• Integrated with external systems, including automation of SAP based customer repair process resulting in $100k annual labor savings• Developed customer complaint and field service tracking system, while providing tailored access to system for suppliers and customers to view current metrics and actions• Implemented process for document control and records managements, including digitalization of manufacturing forms to eliminate paperwork and provide automated metric tracking • Designed and implemented closed loop process for management of BOM changes between Engineering and Operations• Implementation of audit management to allow scheduling of audits, reporting of audit results, and automated linkage to corrective action system• Provided documentation and training on QMS processes to all levels of the organization

Munich, De

Quality Management• Led implementation of integrated quality, environmental, and safety management systems to multiple versions of the ISO standards, including ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2007, as well as documenting the system and processes and providing training to all staff.• Implemented CompliantPro management system software, used for processes such as document control, 8D corrective actions, nonconformances, training, risk analysis, audits, customer feedback, calibration, preventive maintenance, and engineering change notices.Supplier Management• Supplier Quality Manager responsible for supplier evaluations, development and audits to ISO 9001 and VDA 6.3 requirements.• Developed PPAP process at Siemens. Provided training to Siemens employees and suppliers to support implementation.Quality Metrics• Developed data collection and analysis systems for first pass yield, nonconformances, corrective actions, change notices, training, customer complaints, returned goods, and document control.• Utilized results from data systems to identify and implement process improvements and cost reductions in fabrication, assembly, and engineering processes.Process Control• Responsible for APQP processes. Led teams in creating FMEAs for all production and engineering processes engineering, fabrication, and assembly as well as design FMEAs for new product development• Managed 8D corrective action program including actions for both suppliers and internal parties. Provided root cause analysis training to management and engineering staff to support system.• Responsible for calibration program, including performing calibration, management of calibration personnel, and identifying cost effective sources for outsourcing.