Personal Mission Statement With a strong foundation in customer acquisition, retention, and closing high-value deals, I bring versatility and strategic insight to every business challenge. My career began with a focus on customer acquisition and retention for Xfinity through a consulting firm, where I honed my ability to understand customer needs and deliver results. Transitioning into the role of Admissions Coordinator, I successfully qualified and closed leads for treatment facilities, further sharpening my skills in high-stakes sales environments. This diverse experience has equipped me with a deep understanding of what true sales and management excellence look like. I am confident, outspoken, and driven by a relentless pursuit of success. My goal is to align with a product or service I genuinely believe in, leveraging my experience to deliver exceptional results. With a "student mentality," I continually seek to learn, adapt, and excel in dynamic environments. My work ethic is rooted in the belief that success is non-negotiable, and I am eager to bring this mindset to the position.
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Assistant UnderwriterBass Underwriters Nov 2024 - PresentPlantation, Fl, Us -
Specialized SupportHbo Max Mar 2024 - PresentNew York, Ny, UsEscalated issues such as the app, the systems used, or billing concerns are a broad spectrum of the scenarios I am tasked to resolve.I was responsible for recording and recognizing trends/issues in relation to the app, website and partnered providers along with the impact.I resolve issues through common troubleshooting steps with more intense/in depth means when needed.I communicated with Tier 1 to further assist said issues or investigate deeper. Also, as a resource I would communicate with tier 3 within Warner Bros, for elaboration on specific concerns or work arounds.Ultimately, I recorded every step and issue solved or unsolved to develop a means for the programmers to utilize in updates and coordinating with partnered providers. -
Customer Care AdvocateKern Insurance Jan 2024 - Mar 2024At Kern, I was the frontline, conducting the new member entries/welcoming. Clients new to Kern, due to provider switching or initial sign up would go through a welcoming. The welcoming would include benefit breakdowns, changing of records and confirming information. Working in salesforce I would confirm the essentials, while updating potentially outdated profiles. Once the verification/updating was finished, the next step is walking through each benefit coverage as well as the contingencies or protocols needed. -
Customer Service RepresentativeAbbott Aug 2023 - Jan 2024Abbott Park, Illinois, UsI was brought on during a recall in their Neuromodulation branch to follow up with doctors/private practices as well as the patients. Recording issues, complaints and questions beyond my scope in Sales ForceDisclosed information and specifics in regard to the device that is implanted, including metrics and exposure. Outbounds were made to the offices and connecting with the practices to inform the doctors of the class 1 recall Inbounds were callbacks and further inquiries needing to be followed up on. -
Administrative AssistantAll American Title & Abstract Aug 2022 - May 2023I handle file conversion (physical to digital)Assist in the closing processAddress and rectify concerns or issues Backend paperwork/records -
Admissions Coordinator/ CloserZinnia Health/Bryte Health Apr 2021 - Mar 2022I would qualify leads and close them to our respective treatment facilities based off of location, insurance coverage and necessity. I had to manage current clients going through the process, continue leads to close and start new leads. Salesforce was a huge learning curve that showed to be very valuable in the learning process with the company. I had gained knowledge on types of insurances, the policy restrictions and other paramount information. I also learned new ways to connect with clients as predominately I spoke to clients with substance abuse issues or mental health struggles. This would give me more tools to pull from when relating to clients to build trust in the first step in the sales process.
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Xfinity Manager/Customer Acquisition And RetentionMtn Consulting Feb 2020 - Mar 2021This position was very focused on developing me, a company that opened my eyes and really blossomed me from the person I was prior to joining them. I learned different ways to close, pitch, rebuttal and many other aspects in sales. I also touched up on management and the IT side of businesses as I not only acquired new customers but was working under retention(management) as well. This ranged from in person sales and due to covid to cold calling or "warm lead" follow ups. All awhile making sure my current clients are happy, altering any packages or needs and not resigning from our services. This is when I learned the art of upselling and the need in different personality outlets/types depending on the client.
Joseph Pace Education Details
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Stetson UniversityMarketing And Management
Frequently Asked Questions about Joseph Pace
What company does Joseph Pace work for?
Joseph Pace works for Bass Underwriters
What is Joseph Pace's role at the current company?
Joseph Pace's current role is Stetson University Graduate.
What schools did Joseph Pace attend?
Joseph Pace attended Stetson University.
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