Joseph Pace Email & Phone Number

Plantation, Fl, Us

New York, Ny, Us

Escalated issues such as the app, the systems used, or billing concerns are a broad spectrum of the scenarios I am tasked to resolve.I was responsible for recording and recognizing trends/issues in relation to the app, website and partnered providers along with the impact.I resolve issues through common troubleshooting steps with more intense/in depth means when needed.I communicated with Tier 1 to further assist said issues or investigate deeper. Also, as a resource I would communicate with tier 3 within Warner Bros, for elaboration on specific concerns or work arounds.Ultimately, I recorded every step and issue solved or unsolved to develop a means for the programmers to utilize in updates and coordinating with partnered providers.

At Kern, I was the frontline, conducting the new member entries/welcoming. Clients new to Kern, due to provider switching or initial sign up would go through a welcoming. The welcoming would include benefit breakdowns, changing of records and confirming information. Working in salesforce I would confirm the essentials, while updating potentially outdated profiles. Once the verification/updating was finished, the next step is walking through each benefit coverage as well as the contingencies or protocols needed.

Abbott Park, Illinois, Us

I was brought on during a recall in their Neuromodulation branch to follow up with doctors/private practices as well as the patients. Recording issues, complaints and questions beyond my scope in Sales ForceDisclosed information and specifics in regard to the device that is implanted, including metrics and exposure. Outbounds were made to the offices and connecting with the practices to inform the doctors of the class 1 recall Inbounds were callbacks and further inquiries needing to be followed up on.

I handle file conversion (physical to digital)Assist in the closing processAddress and rectify concerns or issues Backend paperwork/records

I would qualify leads and close them to our respective treatment facilities based off of location, insurance coverage and necessity. I had to manage current clients going through the process, continue leads to close and start new leads. Salesforce was a huge learning curve that showed to be very valuable in the learning process with the company. I had gained knowledge on types of insurances, the policy restrictions and other paramount information. I also learned new ways to connect with clients as predominately I spoke to clients with substance abuse issues or mental health struggles. This would give me more tools to pull from when relating to clients to build trust in the first step in the sales process.

This position was very focused on developing me, a company that opened my eyes and really blossomed me from the person I was prior to joining them. I learned different ways to close, pitch, rebuttal and many other aspects in sales. I also touched up on management and the IT side of businesses as I not only acquired new customers but was working under retention(management) as well. This ranged from in person sales and due to covid to cold calling or "warm lead" follow ups. All awhile making sure my current clients are happy, altering any packages or needs and not resigning from our services. This is when I learned the art of upselling and the need in different personality outlets/types depending on the client.