Joseph Paniccia Email & Phone Number

Canada

Canada

•Supervising 1-8 students and delivery of instruction to enhance their swimming skills.•Maintain a professional and cohesive environment for all students and parents which allowed customer satisfaction and trust •Come up with creative learning methods for all types of students.

•Supervising up to 60 patrons in the pool with team members providing safety •Organizing 3 different logs each shift making sure the pool is operational and safe to use.•Reporting while also treating any injury and accidents which have occurred during the shift

•Handling teaching 12 kids in the water at two different levels, providing comfort and trust towards superiors onsite.•Bringing creativity and enthusiasm towards different games and crafts every 30 minutes for 30 kids of all ages.

Toronto, Ontario, Canada

• Managing and replying to Guhuza public chat based on what users have sent followed by concerns • Notifying the IT department of any bugs or technical issues with the platform on IOS and Desktop• Researching and proposing solutions for the IT department and co-founder toward user experience through the app based on survey call recommendations/concerns.

Toronto, Ontario, Canada

• Creating 3 infographics each week using data from the company platform followed by government websites which were uploaded on their LinkedIn platform• Conducting 5-20 survey calls each day towards users for research and analysis of brand recognition within the company's main platform and social platforms (Instagram, TicTok, Youtube etc)• Hosting and leading Zoom meetings of up to 16 people per call with multiple different departments within the company based on daily checkups, issues within the company and tasks each team member would be conducting.

•Setting up meetings and preparing questions with special guests for the broadcast which allowed guests to feel confident and appreciated when they showed up.•Using audio and visual software to perfect the videos for the podcast uploaded to the DBSA social accounts which gained 25% more engagement and followers.

•Handling teaching 12 kids in the water at two different levels, providing comfort and trust towards superiors onsite.•Bringing creativity and enthusiasm towards different games and crafts every 30 minutes for 30 kids of all ages.

•Communicating with the customer every 30 minutes to issue refunds and resolving missing items within their order summary.•Managing inventory checks between all order summaries (usually 40-130) issued for the day.•Delivering 1-7 customers’ orders every 30 minutes to their assigned parking spots upon arrival

Bachelor Of Commerce - Bcom, Digital Business Management

-Google Scholarship -Deans Honor List -Part of the DBSA committee

High School Diploma

Activities and Societies: Varsity Swimming Team-Honors Roll Certification -Received French Award