Joseph Park Email & Phone Number

• Implement new electronic data feeds for clients and their carriers. • Generate and monitor reports of EDI feeds in production to ensure delivery to the carriers daily. • Diagnose and resolve any issues that may occur during file transmission via FTP or SFTP. • Train new analysts in diagnosing and correcting file creation and transmission errors. • Collaborate with the Client Services team to meet service level agreements. • Execute coding updates to EDI feeds in production… Show more • Implement new electronic data feeds for clients and their carriers. • Generate and monitor reports of EDI feeds in production to ensure delivery to the carriers daily. • Diagnose and resolve any issues that may occur during file transmission via FTP or SFTP. • Train new analysts in diagnosing and correcting file creation and transmission errors. • Collaborate with the Client Services team to meet service level agreements. • Execute coding updates to EDI feeds in production based on updated requirements of clients and carriers. Show less

Remote

• Conducted user surveys and interviews, leveraged data to develop personas, empathy, and journey maps, user stories, and flows in order to make informed design decisions. • Utilized the double-diamond process and design sprint.• Created effective case studies to showcase findings and design decisions with clients and stakeholders• Produced professional projects from concept to completion including:•Projects completed at Thinkful•Bus App (High-Fidelity Prototype) | App… Show more • Conducted user surveys and interviews, leveraged data to develop personas, empathy, and journey maps, user stories, and flows in order to make informed design decisions. • Utilized the double-diamond process and design sprint.• Created effective case studies to showcase findings and design decisions with clients and stakeholders• Produced professional projects from concept to completion including:•Projects completed at Thinkful•Bus App (High-Fidelity Prototype) | App Prototype | Transit app featuring navigation and bus route schedules. •Solo UX/UI designer.•Utilized double diamond design process and user-centered design.•Used Figma to conduct user research and create deliverables.•Built a branded, high-fidelity clickable prototype using Figma. Show less

• Monitored the status of ongoing benefits EDI files while investigating and resolving any issues with existing code or data. • Partner with carriers and clients to implement new EDI feeds to best serve their unique needs. • Made mapping updates as requested by clients and carriers as well tested connections to ensure that data was transferred accurately and on time. • Worked with open enrollment specialists to update and schedule open enrollment files for clients to prevent any… Show more • Monitored the status of ongoing benefits EDI files while investigating and resolving any issues with existing code or data. • Partner with carriers and clients to implement new EDI feeds to best serve their unique needs. • Made mapping updates as requested by clients and carriers as well tested connections to ensure that data was transferred accurately and on time. • Worked with open enrollment specialists to update and schedule open enrollment files for clients to prevent any disruptions in employee benefits. • Efficiently managed multiple case files to ensure that service requests were resolved in a timely manner, averaging 115 cases closed per month exceeding the goal of 85 cases closed per month.• Coordinated with clients and carriers to troubleshoot connection issues and provide swift resolutions. Show less

Northbrook, Il

• Managed high volumes of claims whilst evaluating low vs high priority claims to ensure that each was resolved swiftly. Averaged claim closure time of 5 days, consistently exceeding service-level agreement of 7-day closure. • Evaluated facts of the law and reviewed all claim information to ensure accuracy and prevent fraudulent claims. • Collaborated with contractors, technicians and vendors on large scale losses to determine accurate and equitable settlements. • Prepared sketch of… Show more • Managed high volumes of claims whilst evaluating low vs high priority claims to ensure that each was resolved swiftly. Averaged claim closure time of 5 days, consistently exceeding service-level agreement of 7-day closure. • Evaluated facts of the law and reviewed all claim information to ensure accuracy and prevent fraudulent claims. • Collaborated with contractors, technicians and vendors on large scale losses to determine accurate and equitable settlements. • Prepared sketch of floor plan and roofline using Xactimate estimating software to develop line-by-line estimates of costs for repairs. Show less

Vernon Hills, Il