Joseph Parla Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• As Scrum master, I managed several teams of developers, testers, product analysts, and UX designers for multiple client projects.
• Corteva client project: I lead a team of 6 developers and testers to develop an iOS app to assist agronomists in estimating corn production yields using 2 weeks sprints over 6 months of development.
• Discover client project: I lead a team of 4 developers to create an API system for new Discover card applicants using 1 week sprints and XP.
• Responsibilities included facilitating Scrum/Agile events such as Daily Standup, Sprint Planning, PI Planning, Retrospectives, Story Grooming, Sprint Demos, and removing blockers for the team.
• Worked with team members and stakeholders in different states and countries.

Chicago, IL

• As Scrum master, I managed daily tasks for a team of 8 developers and testers to ensure quarterly software updates were released on-time.
• Used the Agile method to release 3-4 software updates for Centricity Perinatal and Connect products.
• Tracked daily tasks using Kanban board (Rally) for Scrum team members, and track story development.
• Used Lean methodology to help develop MVP as outlined by the Product Owner.
• Hosted Daily Standup Meetings to track team process and report out to the Product Owner and stakeholders.
• Managed Release Planning, Sprint Planning, and Sprint Retrospective meetings to plan the various stages of software development and improve the Scrum team’s productivity.

Barrington, IL

• Provided Level 1 phone and e-mail support for the Centricity Perinatal application and related components for hospitals across North America.
• Responsibilities included troubleshooting various problems within the application, network, and operating system.
• Frequently engaged with hospital IT to identify, and troubleshoot issues with workstations, servers, and the hospital's network.
• Escalated issues to Level 2 support to do extensive root cause analysis or long-term troubleshooting.

Lincolinshire, IL

• Provided Level 1 phone and e-mail support for Zebra printers and software.
• Responsibilities included troubleshooting Zebra product related issues for external customers and vendors.
• High volume call center handled over 500 calls and 100 e-mails per day.
• Served on the fun committee and helped organize department outings.

Waukegan, IL

• Provided Level 1 PC support for clients both in Abbott Park, and clients working remotely.
• Responsibilities included troubleshooting a variety of hardware and software problems (over the phone, remotely, and in-person), researching known issues for solutions, reporting problems to Level 2 technicians, and.
• Also assisted on many special projects, new computer deployments, asset inventory, virus purges, and worked on-call nights and weekends.
• Traveled to Redwood City, CA and Las Vegas, NV for week-long Notes 6 deployment projects.
• Commended many times, both verbally and in writing, for providing excellent customer service.

Lombard, IL

• Contracted to work 1st and 2nd shifts as a Desktop Technician for a variety of businesses. Clients included NIU, Excel Logistics, Northwest Airlines, US Cellular, Walmart, and Nalco. Contracts variety from a few days.
• Responsibilities included troubleshooting PCs with various hardware/software problems, asset management, virus removal, and hardware/software installation.

Bachelor Of Science (Bs), Computer Information Systems

Associate Of Science (As), Video Game Design