- Providing overall support to clientele to ensure successful PlanIT deployment.- Contributing in all of the key tasks during client set up (table set up, taxonomy definitions, template creation, default reports, etc).- Providing pre-training Q&A on completed set up (values, data relationships, calculations, etc).- Supporting training sessions for new users.- Assisting client teams in report creation and design.- Providing trouble-shooting assistance in all areas of the platform.- Liaising internal communications and progress updates to key stakeholders.- Maintaining user-access and security permissions.- Responding to ad hoc requests and issues.- Assisting in quality assurance and data quality.

Worked in tandem with Account Executives to develop new business and subsequently oversaw execution in post-sale. Served as a main client point-of-contact for executing advertising campaigns, including radio, digital media, and live event integrations and was responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations were met.● Proactively recommended strategies aligning with client defined KPI’s.● Created media plans, proposals, and guided clients from pre-sale to close.● Lead internal creative and execution teams to ensure client expectations and contractual obligations were met.● Provided best-in-class customer service to direct and agency represented advertisers with insight and tact.● Served as the main point-of-contact for clients, sales and internal teams for accounts and their campaigns.● Oversaw production and delivery from all teams to ensure all elements of a campaign were running smoothly.● Liaised feedback and expectations between client and internal teams.● Proactively troubleshot internal and external campaign concerns and discovered solutions catering to both client expectations and company best practices.● Scheduled campaign activations and noted risks to fulfillment to internal teams.● Partnered closely with Project Managers on internal operations to gain internal approvals and develop timelines.● Partnered closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure campaigns deliver-in-full.● Presented campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports.

Developed and managed cross-device addressable OTT campaigns, coordinated traffic, and troubleshot billing support.● Created insertion orders, secured media with vendors, and managed processes internally.● Created and maintained media flowcharts and schedules.● Managed internal communications with creative and account teams.● Handled internal billing discrepancies on managed accounts.● Managed day-to-day responsibilities for assigned campaigns.● Trafficked digital media via third party ad servers.● Monitored and optimized campaigns daily.● Executed placements with media vendors.

Assisted planning and implementing Kids' Camp programs.● Coordinated Kids' Camp activities for a consistent, paced introductory experience to climbing.● Fostered young adults' relationships with climbing, safety protocols, and the community, developing lifetime customer value and sustainable practices.● Provided client-facing instruction for bouldering and top-rope lessons with a focus on techniques, equipment, sustainability, competitions, and outdoor implications.

Co-founded Media Matters: The Public Screen, an extracurricular organization at Ball State analyzing the relationship between media and culture, and managed an award winning radio show.● Drafted and finalized monthly and weekly production schedules.● Coordinated weekly radio shows, hosts, guests, preliminary research, and support, often project managing 2-3 shows at a time, each involving 2-10 parties, at a time.● Recruited and trained 10 radio hosts to research, interview, and present their findings bi-weekly.● Conducted 35+ interviews and focus groups with questionnaires, time constraints, recorded and scheduled, as well as live and on-the-air.● Served as the organization's Ambassador at WCRD 91.3 functions (hosting radio station) and networked partnerships, voice acting opportunities, and radio tips and tricks to improve the quality of the show.● Hosted and mediated 40+ one-hour-long live talk shows in an open, non-scripted format, keeping time and moving the discussion along narrative styles that organized the research in a story-like manner.

Synthesized weekly content for Meijer’s ‘Beyond the Aisles’ social media campaign.● Composed storyboards, wrote copy, directed cinematography, captured photography, and edited posts.● Orchestrated various long and short form copy, clips, and posts for cross-platform content.● Strategically aligned content to young adults 18-24 trends and increased engagement.

Coordinated comprehensive activities for corporate events and Kids' Camp● Promoted and serviced private lessons, rides, rental services and events, frequently receiving customer feedback for facilitating memorable moments and recognition from the sole proprietor. ● Earned $100 tip for a hour-long $40 private lesson for excellent service.● Managed daily store operations including: sales, accounting, promotion, customer service, and maintenance.

Instructed and supervised weekly lessons, trained staff, and provided customer support.● Coordinated and lead 2-6 weekly merit badges, ranging 1-70 scouts per course.● Efficiently handled programs, instructing clients their certifications in engaging and innovative formats.● Earned weekly recognition from clients in random sampled interviews for work ethic, charisma, and creativity, serving as an exemplary employee. ● Enhanced employee safety and teaching through weekly practice and review.● Handled client-facing discrepancies calm and efficiently.● Diffused tense, time-sensitive situations professionally, securing long-term business and advocacy.