 Interacted with various business team members to gather the requirements and documented the requirements. Assist with management of day-to-day SFDC end user support cases, resolving cases in an efficient and timely manner. Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design andproject coordination. Implemented sales cloud and service cloud to improve customer retention and service delivery process improvement. Administrated and monitored Salesforce Sales Cloud instance by creating the workflows for automated lead routing, leadescalation and email alerts. Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements. Participated in Requirement Gathering Sessions & JAD Sessions. Organized JAD sessions with business users and project teams for gathering, document and communicate applicationsystem requirements. Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content anddocuments in SalesForce.com CRM Content. Developed Salesforce.com APEX and Web Services API on Force.com IDE Completed performance optimization as needed by clients. Implemented and conducted training for client work place staff onutilizing the CRM applications software. Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Project, Quote(CPQ) systems Worked on Sales Cloud, Service Cloud, Chatter and custom applications in Force.com. Used field level security along with page layouts to manage access to certain fields. An end-to-end exposure on force.com business cloud applications Analysis and development. Implementing sales cloud and service cloud for different business. Configured Dynamic products with variable attributes and integrated price lists with products in Salesforce.

 Responsible for Bug free delivery of Sales and Service Oriented applications developed on (Salesforce.com) Force.comPlatform. Created Business Requirements Document and converted into System Requirement Specifications Document tying well withthe design. Experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books,Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. Experienced in using Apex Data loader, for exporting and importing the data from SFDC. Created new custom objects, assigned fields, custom tabs, components, custom reports. Created custom Reports based on business need and associated them to Dashboard. Written and implemented Teradata stored procedures to implement business logic. Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within theOracle database Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes,Activities, Dashboards and Reports Developed Test Plan and reviewed and wrote test cases, data creation to perform SIT & UAT testing tasks. An end-to-end exposure on force.com business sales cloud applications Analysis and development. Design, implement, unit test, maintain, and troubleshoot various applications and integrations with Salesforce.com. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages tomanage the Workflow &Approvals. Configured interfaces and portal application (PRM) for lead Management so that Assurant Lead Vendor agents. Supported ETL and testing team with any defects or technical issues with the data. Extensively worked on database query tools such as TOAD, Teradata SQL Assistance and SQL Plus. Developed ongoing Integration to get Accounts and Contacts data from Partner Database into salesforce.com on daily basisusing informatica.

 Liquidity Management for ensuring optimum utilization of funds, ensuring appropriate liquidity to provide for working capitalrequirements. Involve in Asset Liability Management including preparation of ALM Reports, policy revision, and process improvement.  Responsible for managing a portfolio of foreclosure loans.Joseph PaulEmail: Josephpaul0606@gmail.comPh: 848-222-3013 Complete required actions and events to ensure that all loans are timely taken to foreclosure sale, based on businessguidelines for conventional loans Work closely with Loss Mitigation department to monitor holds and stops of the foreclosure action based on loan modification,forbearance, or special repayment agreement. Work closely with Foreclosure staff to ensure that functional groups within the foreclosure process are assisting in supportingthe processes that need to be completed. Ensure the accurate & timely referral to Bankruptcy & Post Sale areas as they move through the process to prevent delays &the potential for monetary loss or exposure. Involved in AS- IS and TO- Be discussion for SHAW to AFS conversion. Created source-target data mapping document. Facilitated JAD Sessions and gathered Business Requirements Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project. Performed extensive data modeling to differentiate between the OLTP and Data warehouse models Conducted User Acceptance Testing (UAT).

 Responsible for gathering user requirements and specifications for designing a mortgage-based loan system using anddocumenting the same. Conducted Business Requirements, Functional and Technical meetings with Business groups. Provide innovative IT, business & e-commerce solutions to perspective and existing clients. Was involved n the creation of new E-Commerce Products (Arrival Notices and Customized Reporting). Led and conducted JAD sessions for requirements gathering, analysis and design of the system. Designed the system, prepared UML and sequence diagrams using Rational Rose. Collaborated on creation of documents such as the Vision, business requirements (BR) and business systems design (BSD)documents. Defined web services using message mapping using SOAP Input, SOAP Request, SOAP Reply nodes. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filterdata. Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst. Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifyingsoftware programs using Rational Rose (UML). Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing. Worked with Quality Control Teams to develop Test Plan and Test Cases. Used MS Visio for Process modeling and Business Process flow diagrams.