Joseph Pendleton Email & Phone Number

San Antonio, Texas Metropolitan Area

Resolve incoming calls from customers reporting Network Intrusions or node compromised.Refer issues to Test Engineers for further investigation and relay recommendations to Customer.Provide end to end support for maintenance and emergency service tickets. Resolve intrusion reports from remote nodes and network activity. Work with Vendor support staff to.

Plano, Texas, United States

Network Surveillance in 24/7/365 NOC, monitoring 4G/5G Intelligent Network. Resolve intrusion reports from remote nodes in LAN/WAN Customers Networks. First level triage of Customer and Internal Networks and Supporting Systems. Assist multiple levels of NOC Managements to resolve large scale outages. Quickly respond to Outage Emergences to Internal and.

Plano, TX

Perform network monitoring and troubleshooting for Ericsson in a prepaid Intelligent Network (IN)Provide surveillance support for critical platforms local and remote locations. Perform severity notifications to cross functional support teams of any network difficulty contributing to transport degradation. Perform routine site health checks and participate.

500 West Dove Rd., Southlake, TX 76092

Performed Alarm and System Monitoring in Verizon Wireless Network Operations CenterMember of Verizon Wireless NOC Team identifying faults in Nokia-Siemens and Verizon NetworksEngaged Nokia Siemens Network Sr. Engineers to assist with trouble isolation and fault resolutionTracked and Reported daily activity on Network to pro-actively address potential.

4100 Bryan St., Dallas, TX 75204

Performed specialized communication circuit testing in Global Network Operations CenterResolved customer maintenance report issues, Network Outages and Service InterruptionsAssisted Senior Management and Service Executives in maintaining Network Integrity Worked with Service Assurance Executives to resolve Critical Customer Outage NotificationsEnsured.

4100 Bryan St., Dallas, TX 75204

Supervised team of 15-45 NOC technicians in domestic circuit maintenance centerWorked with Senior Management to introduce MSOC/Clairvoyant to new centerMotivated each team member using individual development plan for growth at AT&TObserved work performance for opportunities to improve performance for mutual benefitPerformed monthly quality, safety and.

1460 Round Table Dr., Dallas, TX 75247

Provisioned and Maintained Analog, Digital and Optical Domestic Communication PathwaysAssisted in the startup of a new Remote Test Center serving 30 Metropolitan Markets in USPerformed end to end testing on internal Network circuits as well as customer circuitsWorked with Network Team to bring on line OC192 Metro Fiber Rings across USMotivated new team.