Background: AI Executive, Keynote Speaker, Thought Leader. Successfully grew a digital offering from $70M to ~$1B in five years. As a proven industry pioneer, I led the introduction of the first market-ready conversational AI solution pitched onstage at Gartner in 2015. My extensive leadership experience includes significant roles at Accenture and IBM, where I led teams and offerings, spearheading initiatives that redefined customer engagements and operational excellence globally. I possess a deep understanding of high-tech contact centers. I am skilled in leveraging Generative AI, data analytics, automation, and cloud-based solutions to drive business success and maximize customer experience. Renowned for my visionary leadership, I excel at inspiring teams to achieve innovative outcomes, enhancing CX/EX, increasing market share, and driving robust cost efficiencies.Mission: At Intent A.I., we harness the power of conversational and generative AI to revolutionize business processes across people, technology, and operations. With a customer-centric approach, we transform engagements into effortless, personalized, and proactive experiences that not only meet but exceed business objectives—achieving cost reductions, improved customer and employee experiences (CX/EX), and significant market share growth.Looking to connect: I am eager to connect with visionaries seeking to revolutionize their customer experience strategies through cutting-edge AI and automation solutions.