Joseph Phan Email & Phone Number

Washington D.C. Metro Area

• Managed teams and schedules for large technology ERPs and financial P2P systems through system, business process changes, and organizational changes impacting end users and day to day processes• DEI (Diversity, Equity, and Inclusion) team lead for a NAVY account to increase DEI awareness, education, and implementation to create stronger, well balanced teams

Washington D.C. Metro Area

• Managed a team of analysts and consultants in Organizational Strategy, Design and Transition, and Change Strategy & Analytics. • Implemented various strategies with leadership and federal clients in Organizational Change Management (OCM), technology adoption/training, and supporting customers in adoption of Oracle Business Intelligence Enterprise Edition (OBIEE).• Targeted end users through strategic communications and outreach, developing and delivering training programs, conducting impact analyses and workforce readiness activities.

• Functional Oracle ERP consultant at HHS focused on P2P, AR, and Security Control functionality impacts and changes to the system and organizational change management.• Led a team of developers and functional consultants at HHS through the Treasury CARS (Central Accounting Reporting System) implementation to reconcile budgetary accounts at HHS

Alexandria, Virginia

• Oracle E-Business ERP system implementation for a DoD client with a focus in Accounts Receivables and Customer Management modules• Performed functional design requirements gathering and modeling to assist in a legacy system to new system conversion• Managed multiple change requests software releases; coordinating design, build, and test efforts with internal Accenture team while managing review sessions with government PMO and other system vendors• Functional consultant for roles, responsibilities, and menu configurations to ensure proper role based access controls (RBAC) for over 80 custom roles, 40 responsibilities and menus spanning over 1,000 new users

Washington D.C. Metro Area

•Provide system and business process expertise to assist a Federal client in utilizing Oracle E-Business Suite (EBS) and Oracle Business Intelligence Enterprise Edition (OBIEE)•Understand the financial business processes of procure to pay, order to cash, and plan to report to assist the Federal client in executing financial reporting in Oracle’s EBS software•Act as a liaison between the Federal client and Accenture developers to identify problems and pain points•Provide support for functional application testing for enhancements and regression testing•Provide support to the Federal client for year-end closing accounting and reporting

Washington D.C. Metro Area

•Served as the primary contact for all IT related activities, internal projects, and upgrades to the world headquarter office•Analyzed enterprise architecture and network infrastructure for security risks and vulnerabilities•Served as project manager for all audio and visual equipment upgrades, working with vendors, internal team members, and stakeholders to manage scope, expectations, budgets, and timelines•Coordinated strategic technology upgrades on a mass scale to enhance business productivity and effectiveness: Voice over IP phone upgrade, Microsoft Office 2013 upgrade, Windows 7 migration, and Citrix Cloud initiative•Operated as a business systems analyst to conduct requirements gathering and end user interviews to translate to the main Network Operations Center team in Omaha on future technology initiatives and priorities

Kept track of website visitor statistics, analyzed data, monitor email activity to maximize SEO.Created awareness and marketing campaigns through email marketing schemes and news updates.Maintained and updated the www.drakehr.com website with recent events and promotions to attract new business and prospects.

Marketed and promoted Electronic Arts games and software through tournaments and events on-campus

Bachelor'S, Economics

Activities and Societies: Tau Epsilon Phi, Vietnamese Student Association, Intramural sports

Master'S Degree, Management Information Systems, General