Joe Pilon Email & Phone Number

Cincinnati, OH, US

Sharonville, Ohio, United States

• Drove 60% increase in revenue, 30% reduction in shrink and greater than 100% increase in service throughput while reducing labor spend, improving customer data flow & dispositioning, and increasing customer.
• Award winning results, including recruiting & developing team of more than 100 associates & techs to move from bottom 10% in company wide sales rankings to #1 overall while increasing bottom line profits by developing.
• Oversaw across the board improvements in KPIs for Sales, Operations & Service by establishing a culture of goal setting, coaching and iteration in an ambiguous and changing marketplace.

Cockeysville, MD

• Developed customer base for entrepreneurial venture in computer consulting and outside sales by leveraging industry connections to develop new leads, expand existing relationships and develop symbiotic relationships.
• Maintained a flexible business model to allow year over year growth through multiple revenue streams and client profiles in an environment with a high level of ambiguity and change.
• Built a strong customer base by developing a reputation for being plain spoken and clearly communicating complex technical issues to non-technical clients.

Timonium, Maryland, United States

• Stood up IT infrastructure for new, construction and home lending division as I worked with my team to bring new financial products to a wealth management banking institution.
• Defined & grew lending parameters for long term, post-construction loans by initiating, negotiating, developing, and maintaining post-closing sale relationships with loan servicing banks & institutions and preserved.
• Expanded lending footprint by managing customer success through the construction & loan servicing process to facilitate a smooth transition to permanent financing, prospecting down the network of existing clients for.

Parkville, MD

• Responsible for customer relationship management from origination through closing for conventional loans and through permanent financing on construction loans.
• Created additional lending opportunities through inside sales by leveraging my relationships with existing clients to identify additional opportunities and expand the client network.
• Defined a new role withing the organization by developing an expansive knowledge base relating to secondary marketing of closed loans and expanding relationships with existing partner banks.

Cockeysville, Maryland, United States

• Developed culture of sales and customer service through the company’s expansion into a new territory by overseeing the onboarding and cross training of new associates, establishing sales scripts and presentations and.
• Drove 50% expansion of sales through outside sales, targeted marketing, client drop-ins and development of the company’s first merchandising products.