Improve all aspects of my client’s company by being directly involved in transforming the day to day behaviors of owners and employees while making sure always delivering financially measurable results. Including but not limited to: Profit and Productivity Improvement, Increasing Sales, Maximizing Efficiencies, Behavior Modification, and Organizational Development.• Clients Gross Revenue is between $1-$25 Million• Businesses worked: Car Dealership, Rock Quarry, Oil Manufacturing, Logistics Trucking Co., Landscaping, Roofing, and more.• Clients info is kept Confidential

Yearly Annual Revenue is $25 Million. Manage all aspects of accounting operations, financial planning, reporting, and human resources for a commercial plumbing company. Supervise a high performing team of sixteen individuals, providing motivating leadership and fostering competencies in customer satisfaction. Oversee all Financial and Human Resource activities, contracts, and relationships, performing cross-functional tasks in both tax and audit. Collaborated with over ten department executives on forecasting financial and operational objectives on four companies for the ownership group. Organized and coordinated the first company management retreat.• Stabilized the Work in Progress meetings and function within the company’s monthly accounting process by accumulating knowledge for the Project Managers and developing key strategies to implement.• Investigated and amended an issue within the accounting system affecting 401K, Voluntary Life, and other deductions that saved the company thousands of dollars and possible federal implications.• Surpassed role expectations by stepping in as the interim Human Resources Department head for two months while simultaneously fulfilling role as Vice President of Finance. • Identified a new worker’s compensation companion to keep associates within the company, as well as, become the lead facilitator for the new company drug free workforce policy.

Adjunct Professor- Human ResourcesAdjunct Professor- Back of the HouseAdjunct Professor- Introduction to HospitalityAdjunct Professor-Food/ Beverage PreparationAdjunct Professor- Math PrinciplesAdjunct Professor- Food/ Beverage OperationsAdjunct Professor- Front of the House

208 room $10.5 Million annual revenue. Revitalized the brand of the company and brought from the “red zone” to good standing. Directed all facets of the hotel operations and sales in a high-volume and fast-paced location. • Improved the monthly overall guest service scores by 8.5% in the first two months at the property, maintained above 90% on Overall Scores, and increased cleanliness score by 6.5%. • Retrieved over $325,000 in bad debt from accounts receivables utilizing strong quantitative abilities.• Raised Associate Opinion scores 13.5% by engaging associates, keeping employees informed, and cross training all staff on other areas of the hotel. • Implemented new sales, accounting, operations and engineering procedures due to new brand standards upon transition in hotel ownership.

165 room $11 million annual revenue. Managed hotel operations and sales, maintaining high customer satisfaction and positive employee supervision. Excelled at bringing all areas of the hotel to Brand, Company and Ownership Standards. Increased all three major areas of importance: Guest Service, Star Report, and P&L responsibilities, while simultaneously increasing associates satisfactions.• Increased Guest Score Cards in the following areas: Net Promoter by 39.4%, Service Quality by 21.2% Green, and Product Quality by 18.1%.• Implemented a new Revenue Management Philosophy that increased Average Daily Rate by 8.85, as well as Occupancy Rate by 4.62%.• Strategized a new system for housekeeping inventory to track all items needed for rooms, improving F&B Revenue by $306,185 over prior year’s total.

156 room 10 Million annual revenue. Fulfilled consistent levels of achievement in the areas of guest satisfaction, revenue per available room, and employee relations. Surpassed all corporate objectives for revenue and profit. Performed a variety of administrative and human resource functions seamlessly, including hiring and retaining talented individuals across all departments, payroll administration, and employee development and training, including a training session for all area General Managers on Breakthrough Leadership.• Managed the property to an era of unprecedented gains across all major performance metrics, including a rise in Guest Staff Service scores to the top quartile for the brand, a 47% gain in Guest Satisfaction, a 12% decrease in Problems Experienced by Guests, a year-over-year increase in Associate Satisfaction Scores, and an increased revenue by $500,000.• Envisioned, developed, and deployed an innovative and effective leadership strategy to motivate employee empowerment with respect to the hotel’s accomplishments.

Demonstrated a record of success and achievement, marked by a series of promotions to positions of increased influence, authority, and accountability, from Guest Care Supervisor to Manager on Duty, Front Office Supervisor, Operations Specialist, and ultimately Regional General Manager Specialist. Contributed additional expertise as certified corporate trainer.• Recovered $700,000 in bad debt, paid over $800,000 in overdue invoices, and brought all accounts to good standing.

Met with clients, assessed needs and provided product recommendations. Ensured all paperwork was properly completed to expedite processing. Provided guidance to clients on personal money management.• Closed $1.5M in loans.• Trained associates and clients on mortgage products and personal budgeting.• Advised client on how to slash monthly expenses by $3.6K and cut 3 years off mortgage by refinancing.• Gained rapid knowledge of new industry practices.

Sales Merchandiser (2001–2002)Advanced to sales position for Miller/Coors beer distributorship after only 3 months with company. Trained associates on promotions and displays. Maintained strong account relationships.• Selected by company president to consult on highest volume accounts for on- and off-premise distribution.• Received 95% on 2 audits. On Premise Representative—Miller Brewing Co. (1999–2001)Partnered with sales representatives on achieving product placements. Trained new associates on customer relations and route management. Facilitated on-premise events to elevate product awareness. Conducted trainings in other cities on best practices.• Selected out of 400+ associates to host a national promotion for the board of Miller Brewing Company.• Created and delivered best practices presentation during annual meeting attended by 150 associates.• Increased from representing 2 to 4 of top 5 on-premise accounts in city.• Coordinated 25 accounts holding 200+ promotions weekly; 50+ more than other area promotions.