Customer service and attention to detail with relation to there vehicle service needs, Retaining customers retentionImporting data of customer’s vehicle and informing the customer of expenses and wants. Documentation of paperwork from check in process and check out process. Staying up to date with process and new technology.

Automotive service writer/advisor

Intake vehicles as they would come in and recondition them accordingly with budget in mind.Over view 3 in house technicians and manage there task priority and job lists.Assist with after purchase contacts Due Bills, plan and coordinate them per customers according.Locate parts and schedule body work as needed. Over view locations and process of steps for reconditioning to insure perfection.Insure 2 on site technicians are locking and logging outs and also being efficient when working on vehicles ready for front line and able to put up for sale. Instructing lot/porters on duties needed to be performed.

Field claims specialist, schedule and coordinate inspections for vehicle claims.Analyze and assess damages and facts of loss, and then determine proper handling of the claim.Call and explain claims process to insured and claimant's until they full understand the process and directions or process needed from them. Write estimates and overview with body shop and negotiate pricing and parts or repairs necessary.Write letters and or other documents for claim and organize as needed.

Check in and explain service or items needed to there vehicle.Sell service packages and other service bundles. Dispatch work orders to technicians and coordinate with timely manner on completion.Explain service interval and recommendations to customers and why it is needed.Deal with customer when there was a conflict on a service and find a proper solution to resolve said conflict.

Check in and explain service or items needed to there vehicle.Sell service packages and other service bundles.Dispatch work orders to technicians and coordinate with timely manner on completion.Explain service interval and recommendations to customers and why it is needed.Deal with customer when there was a conflict on a service and find a proper solution to resolve said conflict.