·Accomplished seamless guest experiences by coordinating multiple departments and overseeing all overnight hotel operations, resulting in enhanced guest satisfaction scores by 30% and improved response times by 50%.·Achieved financial accountability and increased employee satisfaction by ensuring adherence to all financial and company policies, measured through improved financial performance and employee feedback.·Implemented effective resolutions to escalated guest complaints and timely addressed guest issues, leading to a significant boost in guest satisfaction scores and a 30% increase in overall ratings.·Improved sales by 25% by implementing new overnight procedures and overseeing food and beverage as well as retail operations, measured through increased revenue and customer feedback.·Demonstrated proficiency in FSPMS, MICROS, and all Marriott operation systems, utilizing these tools to streamline operations and optimize efficiency.

This was my first foray into the world of Marriott. I managed multiple departments including food and beverage, housekeeping, front office, and engineering. Maintaining a level of excellence in every department.I had the opportunity to reintroduce the Element breakfast from the pandemic "grab & go" fare. I introduced a wide variety of healthy and local choices for our guests, thereby creating a more memorable experience.I processed all invoices, meticulously ensuring that all invoices were paid in a timely manner. I also created a better system of communicating with vendors that ensured that any previously outstanding invoices were paid.

I instilled coordinated communication with multiple departments to ensure that we maintain the five star service during the overnight hours with a smaller, focused team I also ensure that all financial reports are prepared in a timely manner and delivered to the appropriate departments, ensuring each had everything required for their departments to ensure financial accountability.

I joined the team at Sage Hospitality at their Homewood Suites property. I brought a wealth of Hilton experience and knowledge to an already vibrant team.

Mastered the art of espresso brewing and milk steaming techniques to consistently deliver perfectly crafted beverages with exquisite taste and presentation.Studied and implemented the art of roasting coffee beans as well as developing specific blends to create unique drinking experience.

Semper Fidelis! During my eight years of active duty during Operation Desert Storm, my journey took me from an 18 years old to a man. The Marine Corps instilled not only a purpose, but the skills necessary to overcome any obstacle and lead with determination.