Large Financial Institution, DevSecOps CI/CD, CoE Implementation Consultant & Metrics Lead • Designed a comprehensive CoE playbook, establishing distinct workflows and ways of working • Coordinated the metrics team in moving from 2-week Agile sprint deliverables to nearly dailydeliverables as part of client relationship/feedback management • Prepared an enterprise DevSecOps Power BI metrics dashboard for C-suite level review andacceptance, enabling data-driven decisions and feature prioritization during strategic planning • Fostered strong and productive client relationships by hosting independent collaborative workshopsLarge Retail Company, Training Team, Software Implementation Training Coordinator & Metrics Support • Oversaw the creation of 68 courses across 5 workstreams in sync with S/4 HANA transformation • Worked with client and project leadership to revamp an executive-level Power BI account tracker toidentify, predict, and mitigate project roadblocks • Co-designed a scalable dashboard for 500+ learners, synthesizing role and location-specific curriculum, monitoring enrollments, and offering insights on enrollment gapsLarge Consulting Firm – Function, Learning Design Team, Instructional Designer & Project Manager • Coordinated the Function’s FY21 Masterclass course across 3 global regions, 308 global SM and MDs o Satisfaction with course content and practice improved by 20.58% vs the previous fiscal year • Worked with 10 global Function leaders to set the first internal 3D interactive learning environment • Managed external vendor expectations and oversaw course delivery of an Executive Impact Program, a specialized pilot course designed exclusively for the function’s top-performing 28 MDsLarge Resource Company, PMO Team, PMO Analyst • Tracked and reported monthly hours worked across the +550 applications on the account • Maintained the account roster, containing critical information for +500 global team members

State Unemployment Benefits Office, Project Support, Business Process Designer • Provided specialized customer support for complex claims and identified recurring trends • Updated agent training guidance based on recurring and projected bottlenecks during surge periodsLarge State Agency, Training Team, Analyst • Developed the training program to support statewide infrastructure and vendor bid management • Developed 2 interactive Power BI dashboards outlining training outcomes and recommendationsNational Medical Insurance Provider, Project Support & Analytics Team, Analyst • Helped coordinate a long-term simultaneous software clean-up project across 9 different departments • Established leading metrics via an interactive Tableau dashboard for 3 call center contract requirements

Built Tableau dashboards to report on KPI and contract deliverable performanceBuilt Tableau dashboard to track and analyze call center performance and personnel moraleTrained leadership and teams on how to leverage TableauCreated macro-enabled tools to automate the creation of operations related reportsWorked across multiple teams and their respective leads to simplify a company-wide software transition Refined my change management skills to encourage software adoption across multiple teams and groups

Worked on-site for a state-wide healthcare provider transitioning internal reporting from lagging to leading metricsIdentified areas of growth for multiple departments utilizing the Six Sigma DMAIC methodology and presented to account leadership for potential future implementationTrained colleagues in a group and individual setting on fundamental business tools, software, and softskills

Established and grew social media accounts for a local healthcare provider to over 400 subscribers within the first month. Established a social media strategy based on their target customer and type of social website. Trained staff on how to utilize the analytics features the platforms provided.Adjusted the social media strategy for a fitness client based on customer engagement metrics.

Assisted in coordinating the Hispanic Austin Leadership (HAL) class sessions.Trained fellow interns to complete needed logistical roles.Facilitated conversations and providided resources to students.

Assisted with nearly a dozen outreach efforts for public meetings, workshops, focus groupsFacilitated group dialogue at public meetings during outreach engagements.Coordinated vendors, volunteers, and support staff during events.

Worked within a large health insurance provider client siteDocumented existing processes and procedures in order to identify areas of improvement by utilizing Six Sigma methodology

Helped undocumented students face the extensive, expensive, and intimidating process of becoming a DACA recipient and pursuing higher educationWore multiple hats and identified additional areas of growth in order to further advance our missionCreated and maintained personal relationships with international diplomats and local community leaders Vetted potential vendors and business partners to expand our capabilities

Interned for Mayor Adler's OfficeCultivated functional relationships with 13+ local immigrant organizations and key stakeholdersDrafted local policy aimed at assisting immigrant populations access local servicesExamined and documented constituent concerns and feedback for the entire municipality of Austin

Managed The Get Out to Vote Initiative, a non-profit and non-partisan effort dedicated to increase the participation of underrepresented groups in our democracy by starting at the future of our nation, the youth.Established social media competition aimed at increasing Latino youth civic engagement with a scholarship award.Created partnerships with local schools within Austin Independent School District and non-profits to incorporate our social media competition into their curriculum.Coordinated the distribution of a $9,000 scholarship fund.

Assisted HR with invoices, organized insurance reconciliations, helped organize a company-sponsored charity event for (Be The Match).Assisted Research and Development by designing a sub-component for their Aries V2 prototype and helped research encoders.Learned about the manufacturing process for their cassettes and assisted the Manufacturing Department by creating a Piping and Instrumentation Diagram "P&ID" of their mass production machines. This was to improve manufacturing efficiency and reduce waste.