Joseph Ray, Jr. Email & Phone Number

Houston, Tx, Us

Sugar Land, Texas, United States

Assisted patients in finding affordable payment solutions to resolve account balances.Verified patient data in Epic while adhering to HIPAA regulations.Ensured accurate billing using the correct CPT codes and handling various insurance claims (Medical, Dental, Workmen’s Compensation).Supported the Operations team in fulfilling Central Billing Office requests.Utilized Microsoft Office 365 to enhance call center processes, improving efficiency

Richmond, Texas, United States

HOU6 PASpecialist in Reusables.Building systems on the fly to accommodate scenarios that disrupt operations, such as construction and down belt systems. Working between all departments of the facility to make any adjustments to their needs to keep or increase operational activities.I’m also responsible for monitoring all items in Reusables throughout the entire facility, including the facility’s yard.Bridging important partners across the company to better understand the processes from the IN to the OUT in order to remove barriers.Pack Singles Process Assistant.Lead on both Standard packing and Pack Automation, though primarily on the latter. Worked on a knowledge base the SmartPac and CW-1000 to be able to understand callouts made to our RME-JLL Partners to have mechanical issues taking care of quickly.Read through various metrics (Kibana, Grafana, proprietary software) to understand issues in a remote manner in order to have technicians work down machines for fast recovery.Utilizing same software to deep dive unknown packages that are “kicked out” to track source of the where, who, and why of that packages origin for meaningful conversations.Help with placing servicing tickets in with details in order to have clear understanding of what is in the process of for tracking purposes.Occasional liaison with guest at the facility, mostly on my own, to welcome them, and explain about what processes are happening in areas I am aware of. Also engaging with partners in various divisions and locations to build bridges for better communication and understanding as well.Currently building an understanding of Amazon Fulfillment Engine (AFE) Pack- Induction and Rebin (Sort Side)- Pack and Gift Wrap (Pack Side)- Rainbow (Sort Flow Software)

Richmond, Texas, United States

As an DS associate, I get tasked early on from anything involving induction procedures. From there, we move on to departure procedures, which involves me mostly doing special outbound tasks, such as Outbound Assist, Auditing, and Super Routes.As a Line Lead, I am responsible for roughly 30 Associates at start, occasionally adding on upwards of 3 times that on average during Peak Season. I monitor volume, as well as check statuses of Associates work progress. From there, I give advice to help build up on their weakness, while encouraging them to keep their strengths in place.At the FC, I am a fully trained CAP Associate with partial training in Problem Solving. I am Count Learning Ambassador that trains associate from different departments. I also handles retrains with an emphasis of coordinating with Leaderships needs. I am trained in hazmat identifications with Safety Donations.Process Guide for Amnesty and Pick.

Houston, Texas

As the Property Management Leader, I was responsible for maintaining the building and store equipment. I educated team members on proper roles within the company to achieve maximum guest experience in a frictionless environment. I utilized services like Maximo, WebCTRL, and Mickra to handle business matters and equipment. I coordinated with vendors for out of scope repairs in the building. I worked directly with District Partners.

Katy, Texas

As a Team Leader, I was responsible for maintaining staff and inventory. When training my staff, I led by example as well as inspired them to grow with new ideas that would benefit the experience. When maintaining inventory, I coordinated with the Store Leaders in order to keep a tight control system in place. I assisted guests with my technical expertise, though I didn’t making it overwhelming in the process.

Houston, Texas

My responsibilities as the Electronics Expert was to assist the guest with their needs regarding anything electronics. I handled New Release and Revision resets as well as managed inventory counts to support inventory control. I was flexible with both my time and my ability to work in multiple departments when needed.

Slidell, Louisiana

As a Game Advisor, I passed on my knowledge to customers in order for them to make their purchase needs. I also kept them up to date on the latest gaming news in order for them to be aware of future releases.

Slidell, Louisiana

As Maintenance, I maintained the store’s appearance and handled minor to moderate repairs. As a Customer Service Representative, I assisted customers across the entire store, primarily in the R Zone (Electronic Department) with my vast knowledge in technology. I was also the goto worker with request to work at other stores at times of need.

Greater New Orleans Area

During construction responsibilities included supervising laborers, inventory site materials, and assisting in carpentry and appliance installations. Point of contact for Owners. Remained as a maintenance supervisor for the site once completed.

Bachelor Of Science (B.S.), Computer Animation

Associate'S Degree, Computer Graphics