• Supported customers with Tier III technical support for on-premises & SaaS products.• Manage tickets within project tracking frameworks such as Jira, Salesforce, and Monday.• Resolve reported bugs and implement new features in Visual Studio using C#, .NET and DevExpress libraries. • Worked with Project Managers to convert older applications from Vulcan.NET to C#.• Assist other technicians in troubleshooting and resolving reported issues.• Lead weekly company-wide meetings to update on development progress.• Provided complex technical input in regard to ongoing developments.• Acted as a bridge between technical teams and external business partners.• Collaborate with sales, marketing, customer support and development teams to ensure alignment on technical messaging and customer requirements.

• Install and configure software to ensure functionality on customer’s network.• Travel to customer locations to install fuel management systems.• Prepare and conduct training for clients on SaaS and on-premises products.• Provide outstanding customer support through telephone, email, and digital meeting platforms.

• Oversee all team members and ensure all duties and tasks are being performed efficiently during each shift• Manage time off requests and unexpected no-show situations• Maintain a work environment that encourages compliance with safety laws and employment guidelines• Participate in weekly management meetings to discuss goals, progress, and any issues in need of resolution• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Resolve customer complaints via phone or email

• Provide quick and accurate service• Ensure all standards and processes are achieved by all team members• Manage team member breaks• Conduct nightly audits to ensure that all closing procedures were done correctly