Joseph Rivera Email and Phone Number
Joseph Rivera work email
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Joseph Rivera personal email
At Scribble Software, my role blends the technical finesse of a Software Developer with the customer-centric acumen of a Technical Liaison. With a foundation in Information Technology from Liberty University, I strengthen client relationships and enhance product functionality through meticulous support and innovative development.My core competencies lie in Help Desk Support and Software Systems, ensuring our team delivers top-tier service and cutting-edge solutions. We guide clients through complex software integrations and manage critical support services, all while fostering continuous improvement and technical excellence in our offerings.
Scribble Software Inc.
View- Website:
- scribblesoftware.com
- Employees:
- 2
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Technical Support TechnicianScribble Software Inc.Richmond, Va, Us -
Software Developer & Technical LiaisonScribble Software Inc. Dec 2021 - Present• Supported customers with Tier III technical support for on-premises & SaaS products.• Manage tickets within project tracking frameworks such as Jira, Salesforce, and Monday.• Resolve reported bugs and implement new features in Visual Studio using C#, .NET and DevExpress libraries. • Worked with Project Managers to convert older applications from Vulcan.NET to C#.• Assist other technicians in troubleshooting and resolving reported issues.• Lead weekly company-wide meetings to update on development progress.• Provided complex technical input in regard to ongoing developments.• Acted as a bridge between technical teams and external business partners.• Collaborate with sales, marketing, customer support and development teams to ensure alignment on technical messaging and customer requirements. -
Technical Support TechnicianScribble Software Inc. Mar 2021 - Dec 2021• Install and configure software to ensure functionality on customer’s network.• Travel to customer locations to install fuel management systems.• Prepare and conduct training for clients on SaaS and on-premises products.• Provide outstanding customer support through telephone, email, and digital meeting platforms. -
Shift ManagerFive Guys Enterprises Feb 2017 - Mar 2021Alexandria, Virginia, Us• Oversee all team members and ensure all duties and tasks are being performed efficiently during each shift• Manage time off requests and unexpected no-show situations• Maintain a work environment that encourages compliance with safety laws and employment guidelines• Participate in weekly management meetings to discuss goals, progress, and any issues in need of resolution• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Resolve customer complaints via phone or email -
Shift LeadChick-Fil-A Corporate Feb 2015 - Jan 2017Atlanta, Ga, Us• Provide quick and accurate service• Ensure all standards and processes are achieved by all team members• Manage team member breaks• Conduct nightly audits to ensure that all closing procedures were done correctly
Joseph Rivera Education Details
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Liberty UniversityInformation Technology
Frequently Asked Questions about Joseph Rivera
What company does Joseph Rivera work for?
Joseph Rivera works for Scribble Software Inc.
What is Joseph Rivera's role at the current company?
Joseph Rivera's current role is Technical Support Technician.
What is Joseph Rivera's email address?
Joseph Rivera's email address is jr****@****uys.com
What schools did Joseph Rivera attend?
Joseph Rivera attended Liberty University.
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