Joseph Roa Email & Phone Number

Hackettstown, Nj, Us

Woodbridge, New Jersey, United States

*Manage the configuration, testing, deployment, and administration of enterprise IT servers, workstations, virtualized platforms, and applications, ensuring the availability of business-critical systems for more than 1,000 users.*Leverage software tools to automate the deployment, monitoring, and support of all IT architectures, utilizing SCCM, IBM Bigfix, Kaseya, and others.*Conduct IT administration activities, such as managing projects to migrate and upgrade systems, administer group policies, and deploy new networking solutions, including VPN for remote user access.*Prioritize IT administration and support deliverables according to immediate and evolving IT requirements, strategically aligning IT systems and services to business objectives.*Train support personnel in all areas of helpdesk operations, including teaching troubleshooting best practices, user support standards, and systems and processes used to coordinate IT support activities.

Elizabeth, New Jersey, United States

*Oversaw technical support of IT architectures, administering enterprise applications, workstations, printers, and peripheral devices operating at more than 25 locations, providing technical support to over 500 users.*Configured, deployed, and maintained systems according to user requirements and business needs, focusing on providing responsive IT delivery and support processes.*Ensured that changes to core IT systems and services were completed with minimal impacts to business continuity.*Documented IT architectures and administration processes, establishing a strong knowledgebase to inform current and future IT support activities.*Assisted in special projects to implement updated technologies, including migrating server domains and upgrading voice communications systems.

Avenel, New Jersey, United States

*Coordinated IT technical support for Proctor & Gamble, diagnosing and resolving reported issues with IT networks, software, hardware, and operating systems.*Drove strong oversight of technology support operations, including maintaining IT asset inventories, documenting vendor-provided services, and running multiple reports used to monitor backup and storage systems.--------------Early Career--------------MARKETSCAN INFORMATION SYSTEMS, Westlake Village, CANortheast Regional Field Services Manager / Technician (April 2001 - June 2009)PACER STACKTRAIN, South Kearny, NJEquipment Coordinator (November 2000 - April 2001)AMERICAN TERMINALS CORP., South Kearny, NJSupervisor / Technical Support (March 1995 - November 2000)