As a Project Manager, I direct projects in TXT planning, POS 6.4, and Aptos One for international companies such as WSS, Harbor Freight, Shoe Carnival and REI through both Agile and traditional project ideologies. I manage projects for RCP Aptos business partners and partner with Aptos global resources to identify and develop appropriate services with an end goal of advancing business operations and revenue. It is my responsibility to allocate fiscal resources and manage budgets over $750K, as well as to forecast market trends that influence project implementation and sales strategy with OpenAir.Several of my most significant contributions in this role include...• The oversight of a global team of over 40 professionals responsible for generating $2M+ in sales.• Serving as a project leader, wherein I leverage project plans in MS Project to track budget, status reports, deliverables, and RAID.• Preparing and presenting weekly project updates to Aptos executives.• Continuously realigning project implementation approaches to successfully meet changing industry needs resulting from Covid 19 using Consultant Approach.

In this role, I led projects serving nearly a dozen global businesses using Agile and traditional project ideologies. Within that role, my scope was to strategize business plans, project fiscal viability and growth, and implement solutions to achieve the organization's goals. I collected qualitative and quantitative feedback through employee interviews and on-site observations to understand and influence the needs of implemented solutions. I led diverse projects including tokenization, multi-brand POS selection and implementation, rollout support, on-site observations, and reviews, product strategy, business analysis, IT strategy and implementation, and mobile strategy, selection, and implementation as project coordinator, manager, and SME. In addition to my consultant role, I also acted as a Quality Assurance Analyst and Release Manager. I facilitated weekly status updates with company leadership and collaborated with internal departments, including eCommerce and finance teams, to ensure projects were fully executed. My international client based included brands such as Coach, part of Tapestry, Inc., Yankee Candle, DataScan, Kilburn Live/Hasbro Family Entertainment Centers, City of Hope National Medical Center, Brunswick, Ross Stores, and Van Metre Homes.As a Senior Consultant, I...• Evaluated internal and external vendor solutions and effectiveness, which populated a shortlist of preferred vendors for clients to use for primary and secondary systems.• Coordinated vendor selection processes, serving as the liaison with candidates through strategy and selection.• Managed migration procedures to all new fraud prevention, customer service, and reconciliation tools.

In this solutions-oriented role, I spearheaded all recruitment and training efforts to prepare front-line retail employees through use of PeopleSoft, in-person recruiting events, and staffing agencies. I also created and facilitated a comprehensive employee training curriculum focused on effective sales strategy, customer service, and merchandising and inventory management.• During my time, I recruited over 50 employees to work for the corporation, achieving an average 80% employee retention YoY.• I implemented a customer-focused sales and service strategy in locations serving over 10,000 customers.• As a mentor and solutions expert, I coached all sales teams in the Detroit metropolitan area to exceed company KPIs including sales volume and customer retention.