Joseph Rosenberg Email & Phone Number

New York City Metropolitan Area

United States

• Manage the Dispatch Support Program for the Akkodis Managed Services & Solutions group• Assist the sales team in presenting the dispatch capabilities of the Modis dispatch program to new potential clients• Interface directly with Client Delivery Leaders regarding all aspects of dispatch support for 48 clients with over 700 locations throughout the US and Canada• Manage team of Dispatch Coordinators that are responsible for the day-to-day operation of dispatch program and ticket management tools• Coordinate and direct all phases of project while managing, motivating and guiding team of Dispatch Coordinators and Field Engineers• Establish collaborative relationships between Field Engineers and Local IT contacts to schedule service appointments to meet and exceed required SLA’s• Implement and maintain detailed project documentation required by statement of work and allow Modis to bill for all requested and completed support in a timely manner• Research and onboard qualified resources to provide complete support coverage for all client locations

• Responsible for the deployment of HP Enterprise-class output devices with HP’s largest account - Bank of America reducing print service cost by $15 million per year • Established collaborative relationships between remote deployment team, on-site technicians and clients.• Managed project both remotely as well as in person while traveling to larger sites throughout the United States• Coordinated and directed all phases of project while managing, motivating and guiding team of 18 onsite technicians• Provided timely project status updates to the Project Manager and Transition Team • Interacted extensively with the on-site clients from kickoff to completion of project.• Implemented and maintained detailed project documentation

- Assisted in the relocation of computer users from different areas of office building- Performed break/fix repairs for HP and Dell computers and laser printers- Installed updates and drivers for existing computers to function properly- Imaged and re-imaged desktops for new users on company network- Reported directly to lead supervisor any maintenance issues or trouble tickets to help resolve issues in a timely manner

- Assisted in the maintenance of Windows 2000/2003 servers including file servers, IIs Web servers and Mail Server having never lost any data due to hardware or software problems- Supported desktop platforms of Windows NT, 2000, XP, Vista and Mac OSX.- Provided VPN access to servers to allow employees the ability to work off-site- Setup and used Veritas Backup Exec and CA ArcServe backup to protect all server data without ever having any server downtime or loss of data- Served as company contact for Dell, AT&T, Verizon and Cox Business Systems- Provided phone/email support to customers who purchased products from our websites as well as clients for whom we had created websites- Constantly updated websites with client content providing customers with enjoyable and informative visit to client sites- Developed and Maintained Asset tracking and inventory for all hardware and software allowing company to track assets for the purpose of accurate tax preparation

- Coordinated the development of company LAN to modernize all aspects of the company office and reducing data redundancy by 75%- Setup and trained 10 dispatchers on the use of the Transportation Management System software creating a centralized load tracking and billing system- Integrated PC*Miler routing and navigation software with the TMS software increasing dispatcher productivity by 50%- Maintained and installed AltiGen PC based phone system with LAN for business office and dispatch office creating an efficient call tracking and productivity monitoring system - Communicated on a daily basis with drivers and dispatchers to make sure that all freight was being picked up and delivered as agreed for freight clients