Joseph R. Email & Phone Number

Orange City, Fl, Us

Plymouth Meeting, Pennsylvania, United States

Managed inbound and outbound calls, tasks, messages, and voicemails efficiently and in a timely manner. Responsible for resolving issues related to claims, medical plans, and health provider offices. Handled service recovery on the Escalation team.Maintained effective communication with customers and colleagues, consistently achieving QA scores of 94% or higher. Successfully promoted each year within the company, reaching the highest level as a care expert.Earned the highest performance bonus payout every quarter by consistently overachieving in service learning requirements.

Horsham, Pennsylvania, United States

Assisted customers in understanding their favorite brands. Responsible for handling sensitive calls to retain customers from competitors. Supported customers through various modes of communication, including phone calls, emails, and reviews.Key Accomplishments:Promoted twice, reaching the highest level in my position.Continually improved quality assurance scores and overachieving at every possible level within C3i’s service learning requirements.Used critical thinking skills to successfully recover many accounts.

Shrewsbury, New Jersey, United States

assisted the lead pastor with daily responsibilities, including youth ministries, outreach campaigns, children's church, and midweek services.Key Accomplishments:Personally developed successful new city outreach campaignsHelped develop and grow the youth and kids ministriesCreated curriculums for teenagers and children

Bristol, Pennsylvania, United States

Supported production in the shipping department and on the assembly line, contributing to the development of a client database by inputting essential data.Packaged items quickly and securely, consistently meeting shipping guidelines.Established a healthy team environment through effective collaboration on daily tasks.Adapted swiftly to new tasks and methods to improve team efficiency.Entered and configured client data using Excel.