Customer Onboarding:Spearhead the seamless onboarding of new clients, ensuring a smooth transition from the sales process to active product or service utilization. Tailor the onboarding experience to address the unique requirements of each client.Training and Support:Deliver in-depth training programs to empower clients with the knowledge and skills needed to maximize the value of our products or services. Provide ongoing support and expert guidance throughout the initial stages… Show more Customer Onboarding:Spearhead the seamless onboarding of new clients, ensuring a smooth transition from the sales process to active product or service utilization. Tailor the onboarding experience to address the unique requirements of each client.Training and Support:Deliver in-depth training programs to empower clients with the knowledge and skills needed to maximize the value of our products or services. Provide ongoing support and expert guidance throughout the initial stages of their journey.Account Management:Cultivate and enhance customer relationships through proactive and strategic communication. Act as the primary liaison for all client inquiries and concerns during the onboarding phase and beyond, ensuring their long-term satisfaction and success.Collaboration with Sales and Product Teams:Collaborate closely with sales and product development teams to align on customer needs and relay valuable feedback for continuous product enhancement. Advocate for the client’s perspective to drive product innovation and excellence. Show less

The Operations Assistant supports the COO in activities related to program oversight and administrative tasks. The Program Assistant is responsible for supporting review of staff productivity and output; progress against established plans; review of program monitoring indicators; and other responsibilities to ensure that the organization is able to deliver high-quality programming. This was an amazing opportunity for me being part a fast-paced organization that has reached more than 2 million… Show more The Operations Assistant supports the COO in activities related to program oversight and administrative tasks. The Program Assistant is responsible for supporting review of staff productivity and output; progress against established plans; review of program monitoring indicators; and other responsibilities to ensure that the organization is able to deliver high-quality programming. This was an amazing opportunity for me being part a fast-paced organization that has reached more than 2 million infants served.Some of my responsibilities were but not limited too,1. Manager Assessment and Oversight- Conduct qualitative review of operational managers and related activities, and take actions to improve quality in current processes- Onboard new clinics and guide them through company software to ensure that they understand all processes andhave all the information needed to be able to function independently.- Combine qualitative and quantitative review of operational managers to form a holistic assessment at the managerial and area level- Review performance and progress towards achieving programmatical goals and prompt actions where inadequate actions are being taken while documenting successes and failures to improve knowledge management and output from actions taken2. Improve Adherence of Processes and Protocols- Identify gaps in adherence of current processes and protocols and take immediate steps to resolve these3. Support the COO's work and function, as requested. Show less

Maintained clear communication and alignment with the Sales and Operations Team in the following;Order Fulfillment: Work closely with the sales team to ensure accurate and efficient order processing, picking, packing, and shipping.Customer and Supplier Collaboration: Maintain strong communication with suppliers and vendors to manage lead times, resolve issues, handle expedite orders and update order quantities.Client onboarding: Onboard new factories providing detailed… Show more Maintained clear communication and alignment with the Sales and Operations Team in the following;Order Fulfillment: Work closely with the sales team to ensure accurate and efficient order processing, picking, packing, and shipping.Customer and Supplier Collaboration: Maintain strong communication with suppliers and vendors to manage lead times, resolve issues, handle expedite orders and update order quantities.Client onboarding: Onboard new factories providing detailed information on company policies and training on webpage account navigation.Cross-Collaboration: Collaborate with various departments, including sales, marketing, and finance, to ensure alignment and effective communication looping in seniors regarding emergency orders and top and high-value customer needs. Show less

Manage company Brands owning the image of the company to build and deliver legendary customer service. I was responsible for making decisions on processes and finding solutions to escalations. I onboarded new VIP customers providing training and in-depth knowledge of retail product features, introduced them to the CRM used and provided guidance on using it. Take responsibility for any other customer support-related escalations, order processing, and fulfillment. I was responsible for monitoring… Show more Manage company Brands owning the image of the company to build and deliver legendary customer service. I was responsible for making decisions on processes and finding solutions to escalations. I onboarded new VIP customers providing training and in-depth knowledge of retail product features, introduced them to the CRM used and provided guidance on using it. Take responsibility for any other customer support-related escalations, order processing, and fulfillment. I was responsible for monitoring website verbiage and updating the team with sales strategies. I collaborated with Marketing and Development on the campaign process and how it affects customers. Managed Disputes and work closely with accounts to process refunds. I managed and created processes to help the team's quality and performance as well as determined schedule changes, and accounted for the team's head count. Show less

I have managed hundreds of disputes and chargeback through both financial institutions like Synchrony Bank, Genesis Credit, Katapult, and also payment platforms such as Stripe, Klarna, PayPal, Splitit, Partial.ly Payments, and Authorize.net. Adhered to dispute and chargeback processes. I built processes and procedures to mitigate the rate of conflicts and provide detailed reporting on disputed charges outlining areas of concern, trends, as well as lost and recovered funds. Disputes are critical… Show more I have managed hundreds of disputes and chargeback through both financial institutions like Synchrony Bank, Genesis Credit, Katapult, and also payment platforms such as Stripe, Klarna, PayPal, Splitit, Partial.ly Payments, and Authorize.net. Adhered to dispute and chargeback processes. I built processes and procedures to mitigate the rate of conflicts and provide detailed reporting on disputed charges outlining areas of concern, trends, as well as lost and recovered funds. Disputes are critical as it affects customer loyalty and can potentially place companies at risk with payment gateways/platforms. I also supervised both the dispute team and customer service team ensuring that all procedures are followed. I managed the performance of the dispute and customer service teams assigned to me and provided support on escalations. Show less

Communicate with all customers and suppliers on purchase orders, inquiries and escalations. Provide legendary customer services and report to senior team on delivery escalations. Provide feedback on customer trends and continuously build on product knowledge.

Served as a liaison between Customer Engagement and Quality Assurance. I took pride in auditing CS calls and delivered performance feedback and guidance to the department's Team leads. I created training programmes to guide the QA department as well as the Customer Engagement Department. I reported to the Head of Sales Performance.

Managed team of Customer engagement Representatives. I conducted weekly and daily performance reviews, motivated and ensured team cohesiveness and also encouraged leadership and support amongst team members. I was responsible for handling escalated calls, attendance and ensured adherance to the company's policies.

Assisting and connecting consumers to top rated realtors while ensuring customer satisfaction through the home buying process.

Verified and processed auto loan applications to ensure a speedy and qualitative loan approval. I conducted credit checks to determine customer credit worthiness, verified identifications, POE and POI as well as POA. I worked closely with the CS Team advising on customer accounts and loan approval status.I have also been first point of contact, where disputes arise for credit score concerns, lease contract terms and payment commitments. I worked closely with the call team to ensure that… Show more Verified and processed auto loan applications to ensure a speedy and qualitative loan approval. I conducted credit checks to determine customer credit worthiness, verified identifications, POE and POI as well as POA. I worked closely with the CS Team advising on customer accounts and loan approval status.I have also been first point of contact, where disputes arise for credit score concerns, lease contract terms and payment commitments. I worked closely with the call team to ensure that customers are fully informed and understand the application process as well as address any concerns during their application process. Show less

Customer service retention training.

I Marketed the company's services to small to medium sized businesses owners to increase profitability and Improve social media presence. I researched various business industry and reached out to IBOs to determine their business and work capacity as well as employee head count in order to set up a live service and marketing demo.

Led team of 9 Custodians within the Sanitation Department through completion of daily tasks to achieve quality assurance goals in order to surpassinternational audits. I maintained stock of PPE and chemicals, assisted with appraisals and recruitment. I also continued to uphold responsibilities as a Cabin Service Operator and airline duties.

Coordinated a small team of 6 talented individuals in organizing, and preparing various airline food and equipment and providing aprofessional catering service to airlines and private functions. I was responsible for documenting food temperatures and ensure the airline standards were met. I maintained the department's equipment and chemical stock as well as daily attendance and other departmental records.