Joseph Sam Email and Phone Number

• Maintaining communication with customers to ensure proper resolution • Providing timely service and preventive maintenance on multi-vendor MRI, CT, and X-Ray systems • Onsite support provided in the Greater Seattle Area• Working effectively in a high stress, fast paced and multiple task environments• Software updates and system upgrades performed as required• Conducting root cause analysis on system failures, leading to increased system uptime

• Design and develop technical training courses for complex medical imaging systems• Provide on-site nationwide and remote international technical support • Collaborate with Engineering members on company policy development and implementation• Supervise and provide technical advice in support of Field Service Engineers• Determine and recommend which products or services satisfy customer requirements• Senior technical instructor and content developer

• Collaborated with members of technical support team on development and implementation of service procedures• Training and technical support for Field Service Engineers on system specific procedures for complex medical imaging systems• Onsite and remote technical support provided for Siemens and GE MRI systems• Conducting root cause analysis on system failures, leading to increased system uptime• Identifying cost effective solutions for replacement parts and system upgrades• Maintaining all company provided assets according to company policy

• Maintaining communication with customers to ensure proper resolution • Providing timely service and preventive maintenance on multi-vendor (GE and Siemens) MRI and CT systems • Onsite support provided in the Texas Medical Center located in Greater Houston• Working effectively in a high stress, fast paced and multiple job priority environment• Software updates and system upgrades performed as required• Conducting root cause analysis on system failures, leading to increased system uptime

• Maintaining and providing timely service on complex, Siemens, GE, Philips and Hologic medical imaging systems (CT, MRI and X-Ray) • Determining the most cost effective way to maintain site equipment• Trained service personnel on service procedures and practices for Siemens CT (computed tomography) and MRI (magnetic resonance imaging) Systems• Coordinating and managing special projects, such as installing and de-installing systems• Conducting root cause analysis on system failures, leading to increased system uptime• Interacting with facility Managers and Technologists to ensure acceptable resolution• Scheduling OEM vendors and contractors for facility equipment maintenance

• Maintained CT (computed tomography) and MRI (magnetic resonance imaging) systems• Established productive working relationships with Hospital Administrators, Doctors and Radiology Technologists• Maintained company vehicle and other service tools according to company policy• 24/7 technical phone and onsite support provided for Texas Medical Center located in Greater Houston• Provided service and support for Mobile CT and MRI systems• Safety updates and Evolve upgrades performed as required• Configured and maintained PACS and DICOM workstations

• Residential and commercial emergency repairs completed under high pressure situations• Repair and maintain complex digital security systems• 24/7 service coverage on a rotational basis• Customer phone support on user programming and other service concerns• Maintain company vehicle and tools in accordance with company guidelines • Repair or replace PCB’s onsite in a timely manner

• Maintain the readiness of the AN/SLQ 32(V) 2 Electronic Warfare System, Raytheon• Repair electronics and computer systems onboard ship• Project lead in the repair and overhaul of the ships’ Mark 36 SRBOC launchers• RHIB certified coxswain on boarding team USS Fitzgerald DDG 62, WestPAC deployment 1997• After steering helmsman in critical maneuvering evolutions, i.e. UNREP (Transferring fuel and stores from one ship to another while Underway)• Support of update testing on the AN/SLQ 32 (v2), Naval Reserve, Port Hueneme, CA