o Negotiating Export/Import Ocean Freight Rates with shipping lines.o Submitting Booking Requests, VGM & Shipping Instructions through Shipping Line websites.o Handling Inland/Road Freight shipments from/to Egypt.o Managing Internal Road Freight shipments from/to Egyptian Portso Coordinate with UPS offices Worldwide to ensure smooth shipping process. o Acting as “Key Account Manager” for two of UPS Top Customers in USA & CAo Filing ISF, AMS & E-Manifest related to USA & Canada Shipment.o Raising invoices to clients accurately and in a timely fashiono Succeeded in winning new business/Customers to UPSo Participated in Delivering Pfizer Vaccine to Ministry Of Health.

Service Part Logisticso Handling inbound & outbound orders & Goods as well as warehouse (Account Management)o Support inbound & Outbound Orders for other accountso Making Periodic Cycle Count for all Accounts (System & Physical Count)o Assist in all logistics tasks in warehouse (Logistics department)o Receive goodso Inbound and outbound stocko Establish KPIs periodicallyo Arrange orders pick up and deliveryo Retain daily operation recordso Participate in Warehouse Health & Safetyo Audit on Warehouse Health & Safetyo Run Monthly Meetings for Warehouse Health & Safetyo Any other duties arise

o Deal with customers through mail, calls & face to faceo Prepare customers invoices and cash receiptso Responsible for Black & Decker safeo Created data base for customers like CRM using Excel and now all Black & Decker department depend on this excel sheet in direct or in indirect wayo Created a proper layout when the management decide to enter the CRM programs and the IT accepted it

o Helping hotels in making reservationso Arrange orientations and complimentary requests between the hotels managers and foreign travel agencieso Preparing monthly revenue reports and send it to managero Prepare cash receipts for customers who can pay at the head office

o Handling High segment customerso Handling customer’s complaints and providing them with the needed information regarding the company products and services.o Helping customers to decide after full explanation the best service or product that match their needs.o Achieving KPI’so Reporting to mangers with common complaints to help them in dealing with the incoming calls flow, customer complaints & concerns

o Handling customer’s complaints and providing them with the needed information regarding the company products and services.o Helping customers to decide after full explanation the best service or product that match their needs.o Achieving KPI’so Reporting to mangers with common complaints to help them in dealing with the incoming calls flow, customer complaints & concernso Provide exceptional service to customerso Got the best team member twice for one year

Former "National Societe Generale Bank"o Summer Training Program at NSGBo three times, One month duration per timeo two times at City Stars Branch (With Tellers)o one time at Hassan El Mamoun Branch (Al-Ahly Club) (Customer Service)