Joseph Schaeffer Email & Phone Number

Chicago, Il, Us

• Create store-wide plans focused on coaching around company priorities and initiatives, resulting in a 26% growth in team coaching plans and consistent growth in company priorities.• Provide deep understanding of POS processes to leaders and team members, leading to the top-performing store in a 37-store market in POS updates.• Partner with Leaders to enhance customer experience through team engagement and daily schedule auditing, resulting in improved customer engagement and wait time based on customer experience response.• Use knowledge and skills around training, development, and planning to create more efficient training development plan for newly hired employees

Chicago, Illinois

• Lead an exceptional customer experience on the sales floor through assessing the level of product and system knowledge and sharing among larger team. Continuously support team members to address gaps through feedback, observations, and mentoring• Create and evaluate quarterly development plan focused on team members with opportunities around iPhone priorities. Utilize Pro team to perform team sell strategy to provide mentoring and feedback, leading to significant positive attachment growth on AppleCare+ and Connected over 13 week period• Support ongoing learning and development of Product Zone team members by providing direct feedback, mentoring, continuous developmental check-ins around store priorities and company vision to build an effective and diverse team• Partner with Leadership team to develop in-store learning, development & training programs across larger team to increase knowledge of internal and external system changes and updates to provide great customer experience• Use internal resources, experiences and peers to share knowledge to educate customers on what parts of Apple will best support their needs through Today at Apple sessions, business support, and the Apple Support in store and online

Oak Brook, Illinois

• Served as leader in performance and customer experience through actively approaching and engaging customers, resulting in top 5 ranking among all team members • Supported and mentored during peak volume hiring strategies through onboarding new hires, conducting mentoring conversations and providing feedback to achieve overall store and team goals• Partnered with team members based on current performance and metrics to coach and realign shopping goals through regular feedback conversations around successes and opportunities, resulting in improved team members metrics• Demonstrated how to achieve positive metrics through supporting developmental conversations and providing feedback, resulting in sustainable team member accountability and positive performance growth

Oak Brook, Illinois

• Drove sales by actively approaching and engaging with customers on sales floor• Used product knowledge and interpersonal skills to create owners and built long-lasting customer and brand loyalty• Demonstrated how to achieve store goals through individual conversations around team members successes and opportunities

Mccook, Il

• Communicate with customers via e-mail and telephone to coordinate purchase orders. Collaborate with other employees to ensure all customer contact is consistent and notated appropriately.• Oversee and assist employees to ensure completion of product add-on’s in a proper & prompt manner. • Collaborate and assist in shipping department. Ensure each package includes all purchased items, an invoice sheet that states shipping & billing address, and pricing information.Organize, label, and keep tally of in-stock along with depleted items to be ordered to assure availability of products.

Schaumburg, Illinois

• Schedule, oversee and manage 5-7 employees daily. Specific group or individual tasks are delegated for employees to complete during their shift; employees’ performance is observed & ranked at least once per month. In addition, setting both personal and store goals that each employee must strive to attain and exceed.• Seek out and recruit desirable candidates through store and mall recruiting methods, including face-to-face interviews with all applicants. All applications are submitted electronically and are accessible in PeopleSoft HR system. Hard copies of interview guides are kept, organized & filed away for managers to refer to at any point in time.• Collaborating with managers and associates to implement daily strategies of constant sales floor supervising and customer centricity to create an environment that greatly hinders previous occurrences of high-volume shoplifting.• Utilize PeopleSoft HR system to monitor daily sales and other store operations, ensuring store logistics are meeting company requirements. Current sale progressions are reported hourly to all part-time associates along with a voicemail sign off report to the District Manager at the beginning and end of each business day.• For the fourth quarter of the fiscal year, the store was the only one in our district of 8 stores to exceed our quarterly goal. The amount of change and growth the store had gone through was noticed by both customers and the District Manager. Because of these accomplishments, a promotion to a higher-volume store was determined by the District Manager.

Vernon Hills, Illinois

• Schedule, oversee and manage 5-7 employees daily. Specific group or individual tasks are delegated for employees to complete during their shift; employees’ performance is observed & ranked at least once per month. In addition, setting both personal and store goals that each employee must strive to attain and exceed.• Seek out and recruit desirable candidates through store and mall recruiting methods, including face-to-face interviews with all applicants. All applications are submitted electronically and are accessible in PeopleSoft HR system. Hard copies of interview guides are kept, organized & filed away for managers to refer to at any point in time.• Collaborating with managers and associates to implement daily strategies of constant sales floor supervising and customer centricity to create an environment that greatly hinders previous occurrences of high-volume shoplifting.• Utilize PeopleSoft HR system to monitor daily sales and other store operations, ensuring store logistics are meeting company requirements. Current sale progressions are reported hourly to all part-time associates along with a voicemail sign off report to the District Manager at the beginning and end of each business day.• For the fourth quarter of the fiscal year, the store was the only one in our district of 8 stores to exceed our quarterly goal. The amount of change and growth the store had gone through was noticed by both customers and the District Manager. Because of these accomplishments, a promotion to a higher-volume store was determined by the District Manager.

University Park, Pa

• Attended afterschool IEP meetings of currently enrolled students to discuss current learning and personal progression within the program. Increase students’ knowledge of basic cooking skills by administering weekly lessons, providing feedback to the students throughout each lesson, and compiling all material to formulate a final test to measure developed skills in the subject of cooking.• Collaborate with LifeLink PSU Staff regarding weekly cooking lessons for students; receiving constructive feedback to enhance any areas of teaching material, spending 10-15 hours per week producing lesson materials.

University Park, Pennsylvania

- Mentor & assist student(s) with special needs on a variety of different everyday skills and activities to enhance independence

University Park, Pennsylvania

- Oversee actions of student with special needs in a job setting- Assist the student with any issues they may face while on the job- Provide visual and verbal guidance if the student faces any struggles or needs assistance with completing a particular task

University Park, Pennsylvania

• Educating all organizations interested in learning more about alternative fundraisers in open office hours, leading to a two-time increase in the amount of alternative fundraising submissions in comparison to the 2014-2015 year.Managed a committee of 42 Penn State volunteers. Conducting weekly meetings, educating committee members on a variety of situations and scenarios via role playing and assessments to ensure they can comfortably and confidently perform to their highest capacities during THON weekend.

Willow Springs, Illinois

- Observe clients during therapy sessions- Assist in cleaning workplace beds after use of client

- Provide customers with excellent customer service through initial store entrance greeting as well as additional shopping interaction- Standardizing and maintaining sales floor to company standards (e.g. making sure clothes are hung in the correct place, and clothes are folded to store standards)- Required knowledge of POS system in order to ring-out customers as well as basic math skills to distribute needed change to customers

University Park, Pennsylvania

- Run weekly meetings- Train volunteers & committee members- Attend committee workshops in order to gain further knowledge of Homecoming logistics

State College, Pennsylvania

- Provide customers with excellent customer service through initial store entrance greeting as well as additional shopping interaction- Standardizing and maintaining sales floor to company standards (e.g. making sure clothes are hung in the correct place, and clothes are folded to store standards)- Required knowledge of POS system in order to ring-out customers as well as basic math skills to distribute needed change to customers

Oak Brook, Illinois

- Assist with customers with things like finding clothing sizes, providing dressing rooms- Informing customers of current store sales and promotions- Maintain company sales floor standards

Certification, Organizational Communication

Certification, Labor & Employment Relations

Bachelor Of Science - Bs, Human Development & Family Studies, Lifespan Human Services Option

Activities and Societies: - Penn State IFC/Panhellenic Dance Marathon (THON) - ServeState: Students for Philanthropy - Penn State.