● Supportive role between Manager, customers and employees● Made executive decisions at time of Managers absence● Daily internal and external upselling to current and new customers● Participate in creating good customer relations and satisfaction● Instrumental role in identifying department deficiencies and creating processes to make more efficient● Strong communicator with both customers and employees● Identified employee concerns and offering support to address concerns while keeping a high level of morality● Communication via Phone, Email and text with customers, business partners and internal staff● Advised customers of safety and mechanical issues of their vehicles

● Meet with mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process● Review financial information from all relevant parties● Originate and evaluate mortgage loans according to company guidelines and standards● Submit and monitor the status of applications● Maintain good relationships with clients by keeping them informed● Interact with realtors, appraisers, and sales agents as needed

Hired to analyze business and operations structure, reconfigure and manage production departments to both produce and support substantial projected growth phase. Manage direct staff of 16, develop and execute annual operations plan, and administer annual budget.● Evaluate and redefine business policies, departmental procedures and structure, and substantive staff changes while maintaining employee morale.● Advise on customer relations and implement new service policies to increase efficiency and satisfaction ratings.● Manage or oversee all client and vendor relations, contracts, and proposals.● Configure and build servers and workstations; lead team that installed and configured software / trained end users / provide help desk support / troubleshoot and repair computer hardware, software and network issues; implement new software, network hardware, and technology procedures combined with training.● Develop and roll out more efficient policies and procedures for current and incoming client projects.● Train client staff on systems and procedures as well as troubleshooting / repairing system deficiencies while advising and training client internal IT department on same.

● Promoted from Director of Internet Operations to manage all day-to-day operations of corporate business functions (IT, purchasing, vendor relations, and contract management) and client services (sales, consulting, development, and project management).● Managed team of five senior-level consultants; developed and executed operating and capital budgets.● Led overall client engagement process from sales, through scope / requirements definition and project planning, to development, implementation, and post-sales maintenance.● Served as liaison between development team and customer; managed development teams, client expectations, and project milestones; presented client prototypes.● Reviewed and approved proposals and contracts with clients, vendors, and suppliers. Director of Internet Operations.● Played dual role combining management and hands-on contribution, managed budget.● Developed / presented standardized software training programs for company-wide employees.● Configured and built network servers and workstations; installed and configured software; managed web server; troubleshot and repaired computer hardware, software, and network issues.● Managed internet and web-based application help desk support function and request tracking.● Handled all evaluation and purchasing of software and hardware for clients; managed company-wide vendor contract negotiation and review.