Joseph Schmieg Email & Phone Number

Greater Philadelphia Area

Oversaw information technology (IT) project teams delivering technical solutions for customers across financial services, healthcare, and public sector companies. Collaborated with onshore and offshore server, storage, virtualization, middleware, database, and cloud subject matter experts that drove profitability. • Collaborated with customer, documenting and refining overall project requirements. • Ensured client satisfaction through effective leadership of delivery teams providing solutions based on customer-approved requirements. • Maintained operational efficiency by partnering with delivery management on ensuring availability of projects resources.

Greater Philadelphia

Directed service delivery for IBM supporting Chubb Insurance. Streamlined operational support for Windows server team. Led teams through Severity Level 1 outages.• Saved $500K by program managing cost reduction efforts for IBM vs. Microsoft support, sunset of internal tools, and retired server assets.• Guided IBM delivery organizations and customer through Severity Level 1 outages to resolution, meeting agreed upon Service Level Agreements (SLAs).• Facilitated response for complex issues, such as security incidents, to mutually agreeable outcomes.• Maintained operational efficiency though management of third-party contracts with Microsoft and Citrix, ensuring escalation support was available for complex issue resolution.

Greater Philadelphia

Provided interface between server team, Chubb customer, and delivery management.• Spearheaded escalation support for problem and project issues, increasing server availability and customer satisfaction with IBM.• Maintained operational availability for over 500 Intel Servers for IBM customer Chubb, meeting contractual SLA.• Minimized server down time through change management functions and problem resolution.• Organized all security patches / projects on all servers, enhancing security capabilities by implementing Foundstone security tool giving customer real-time view into security posture.