Joseph Schmieg Email & Phone Number

Greater Philadelphia Area

• Oversaw information technology (IT) project teams delivering technical solutions for customers across financial services, healthcare, and public sector companies. Collaborated with onshore and offshore server, storage.
• Collaborated with customer, documenting and refining overall project requirements.
• Ensured client satisfaction through effective leadership of delivery teams providing solutions based on customer-approved requirements.
• Maintained operational efficiency by partnering with delivery management on ensuring availability of projects resources.

Greater Philadelphia

• Directed service delivery for IBM supporting Chubb Insurance. Streamlined operational support for Windows server team. Led teams through Severity Level 1 outages.
• Saved $500K by program managing cost reduction efforts for IBM vs. Microsoft support, sunset of internal tools, and retired server assets.
• Guided IBM delivery organizations and customer through Severity Level 1 outages to resolution, meeting agreed upon Service Level Agreements (SLAs).
• Facilitated response for complex issues, such as security incidents, to mutually agreeable outcomes.
• Maintained operational efficiency though management of third-party contracts with Microsoft and Citrix, ensuring escalation support was available for complex issue resolution.

Greater Philadelphia

• Provided interface between server team, Chubb customer, and delivery management.
• Spearheaded escalation support for problem and project issues, increasing server availability and customer satisfaction with IBM.
• Maintained operational availability for over 500 Intel Servers for IBM customer Chubb, meeting contractual SLA.
• Minimized server down time through change management functions and problem resolution.
• Organized all security patches / projects on all servers, enhancing security capabilities by implementing Foundstone security tool giving customer real-time view into security posture.