Digital Brand And Reputation Manager
CurrentAs the brand and reputation manager, I assist with the moderation of social media and reviews with a focus on nurturing relationships with clients and leads. I use client experiences to show how Consolidated helps people get debt free, and leverage feedback from reviews and online discussions to optimize our customer service. I also enjoy interacting with audiences daily through responding to questions across social platforms and addressing emergent client needs as they contact us to ensure their experience is ideal.