Joseph Severt Email and Phone Number
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Joseph Severt personal email
With a strong foundation in Computer Science from William Paterson University, I bring technical expertise and a results-driven mindset to IT operations and support. At F. Schumacher & Co., I contributed to impactful initiatives, including deploying an updated MDM solution for Apple devices. This project reduced ticket volumes by 25% and streamlined device management, showcasing my ability to enhance efficiency and implement effective technical solutions.My experience spans IT support, operations, and training, where I’ve developed skills in troubleshooting, workflow optimization, and fostering strong support relationships. Whether solving complex technical challenges or rolling out innovative tools, I’m passionate about delivering solutions that align with organizational goals and user needs.
Neptune Retail Solutions
View- Website:
- neptuneretailsolutions.com
- Employees:
- 763
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Technical Support EngineerNeptune Retail SolutionsNew York, Ny, Us
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Desktop Support AnalystAuthentic Brands GroupNew York, Ny, Us -
Tech Support ManagerF. Schumacher & Co. May 2023 - Nov 2024New York, New York, United States• Delivered tier 3 and white-glove support, both remotely and in person, developing custom support responses for new technologies and managing onsite technical support.• Created documentation and conducted training sessions for team members, managing the HappyFox ticketing system to ensure adherence to policies and timely resolution of escalations.• Maintained strong support relationships with business-critical team leaders and managers, facilitating cross-team support.• Coordinated emergency support for email hacks, infrastructure/software outages, and critical hardware failures, while completing account deactivations in collaboration with HR.• Managed and configured MDMs (Kandji and Meraki), and provided administration for various programs and platforms, including Slack, Zoom, Microsoft, and Monday. -
Tech Ops LeadF. Schumacher & Co. Jun 2022 - May 2023New York, New York, United States• Oversaw office technical operations, coordinating with various departments and vendors, and implementing strategic initiatives.• Managed and mentored a Tech Ops intern, providing guidance and support in daily tasks, ensuring their growth and development in technical skills.• Performed tier 2-3 tech support, resolving escalated tickets from team members to ensure timely and effective solutions.• Reduced overall daily tickets by 25% by sourcing and deploying an updated MDM for over 500 Apple devices, including MacBooks, iMacs, iPhones, and iPads, with the following improvements:o Individually set up each Mac device for deployment ➥ Zero-Touch deployment (cutting deployment time by 1.5 hours per Mac).o Managed application installs via IT Managed Apple IDs ➥ Centrally managed licenses automatically installed/enforced or downloaded via a curated app store.o Local accounts only ➥ Leveraged Azure SSO to manage and secure local accounts with multiple remote support options for login issues.
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Tech Support SpecialistF. Schumacher & Co. Oct 2020 - Jun 2022• Managed and resolved escalations through the ticketing system, providing timely support for over 3,000 tickets.• Offered tier 1-2 technical support, remotely troubleshooting hardware, and supporting various SaaS applications and programs, including Slack, RingCentral, Microsoft Office, and Adobe Suite.• Provided onsite support for various NYC locations, including emergency troubleshooting and system upgrades.• Created documentation and conducted training sessions for end-users to enhance their understanding and usage of technology.
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Technology AssistantWilliam Paterson University Of New Jersey Sep 2016 - Dec 2019Wayne, New Jersey, United States• Performed tier 1-2 troubleshooting, resolving issues, or escalating to higher levels of support as necessary, servicing call-in and ticket-submitting university patrons to ensure efficient and effective resolution.• Supported telecom, software, and hardware, providing customer service to staff and students in labs through a desktop support desk.• Collaborated with a team to set up and teardown hardware for staff and student labs as part of the Computer Renewal Program, ensuring smooth transitions and minimal disruption.
Joseph Severt Skills
Joseph Severt Education Details
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Computer Science
Frequently Asked Questions about Joseph Severt
What company does Joseph Severt work for?
Joseph Severt works for Neptune Retail Solutions
What is Joseph Severt's role at the current company?
Joseph Severt's current role is Technical Support Engineer.
What is Joseph Severt's email address?
Joseph Severt's email address is josephsevert@ae.com
What schools did Joseph Severt attend?
Joseph Severt attended William Paterson University Of New Jersey.
What skills is Joseph Severt known for?
Joseph Severt has skills like Database Administration, Database Design, Microsoft Office, Higher Education, C++, Java, Mysql, Sql, Relational Data Modeling, Relational Databases, Helping Clients, Technical Support.
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Joseph Severt
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