Joseph Shaffer

Joseph Shaffer Email and Phone Number

NICE SME @ TEK Inspirations LLC
Lakewood, OH, US
Joseph Shaffer's Location
North Ridgeville, Ohio, United States, United States
Joseph Shaffer's Contact Details
About Joseph Shaffer

More than 20 years experience in the IT field. Supported and maintained every Windows Operating System and Server platform. Additional skills include AVAYA phone system experience as well as some other Telecom technologies, NICE and CallCopy recording solutions, various Backup systems, Microsoft Exchange etc...Specialties: Network and System Administration of Windows networks, NICE and CallCopy call recording.

Joseph Shaffer's Current Company Details
TEK Inspirations LLC

Tek Inspirations Llc

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NICE SME
Lakewood, OH, US
Joseph Shaffer Work Experience Details
  • Tek Inspirations Llc
    Nice Sme
    Tek Inspirations Llc
    Lakewood, Oh, Us
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  • Convergeone
    Manager Wfo Practice
    Convergeone May 2020 - Present
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  • Strategic Products And Services (Sps)
    Technical Team Lead
    Strategic Products And Services (Sps) Mar 2016 - Present
    North Ridgeville, Oh
    Manages Call Recording team's daily activities and provides direction. Serves as the primary customer and technical escalation point, for all Call Recording Implementations and technical issues.
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  • Sps
    Call Recording Engineer
    Sps Jul 2014 - Present
    Akron/North Ridgeville, Oh
    Responsible for implementation, support and maintenance of NICE call recording systems 8.x - 4.1 for customers nationwide.
  • Jpmorgan Chase
    Call Recording Implementation Engineer
    Jpmorgan Chase Jul 2011 - Jul 2014
    Responsible for implementing and managing vendor installations of NICE Perform 3.x call recording and network systems.
  • Digivoice
    Technician
    Digivoice Apr 2008 - Nov 2011
    Install, support and maintain NICE and CallCopy call recording solutions. NICE Perform, 8.X, and NPX certified. Responsible for internal Systems Administration including servers and desktops.
  • Lake County Board Of Mrdd
    Network Manager
    Lake County Board Of Mrdd Mar 2007 - Mar 2008
    Was responsible for day to day IT operations. Handled server and desktop support, maintenance and implementation.
  • Family Heritage Life
    Network Administrator
    Family Heritage Life Apr 2003 - Aug 2007
    Managed, implemented and maintained Windows 2k3 servers and more than 100 Windows XP desktops. Additionally provided desktop/helpdesk support to 70+ users.
  • Fedex
    Tech
    Fedex 2000 - 2001

Joseph Shaffer Skills

Networking Telecommunications Servers Call Centers Windows Server Technical Support Troubleshooting Voip Call Center Telephony Microsoft Certified Professional Avaya Vendor Management System Administration Software Installation Microsoft Exchange Tcp/ip Customer Service It Operations Software Documentation Unified Communications Avaya Technologies Team Leadership Account Management Process Improvement Disaster Recovery Cti Switches Sip Customer Experience Direct Sales Data Center Call Logging Access Workforce Management Acd Windows Xp Avaya Products Voice Over Ip Contact Centers

Joseph Shaffer Education Details

  • Techskills
    Techskills
    Mcsa/Mcp

Frequently Asked Questions about Joseph Shaffer

What company does Joseph Shaffer work for?

Joseph Shaffer works for Tek Inspirations Llc

What is Joseph Shaffer's role at the current company?

Joseph Shaffer's current role is NICE SME.

What is Joseph Shaffer's email address?

Joseph Shaffer's email address is jo****@****ase.com

What is Joseph Shaffer's direct phone number?

Joseph Shaffer's direct phone number is +197354*****

What schools did Joseph Shaffer attend?

Joseph Shaffer attended Techskills.

What skills is Joseph Shaffer known for?

Joseph Shaffer has skills like Networking, Telecommunications, Servers, Call Centers, Windows Server, Technical Support, Troubleshooting, Voip, Call Center, Telephony, Microsoft Certified Professional, Avaya.

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