Joseph Shankey Email & Phone Number

New York, Ny, Us

● Oversees a portfolio of emerging biopharma companies and architects the commercial solution necessary to bring their first and second brands to market● Manages the business relationship with senior and executive stakeholders throughout the lifetime of a customer partnership, including: Pre-Sales, Implementation, Commercial Launch of a brand, and Steady-State Operations● Develops the scope and pricing for new engagements after understanding the infrastructure and commercial needs of a customer● Understands the value brought to customers by using a framework to measure Customer Experience, Customer Adoption, and Customer Outcomes● Annually secures a higher than 91% customer renewal rate, with most partnerships increasing in experience value and dollar value● Collaborates closely with Sales, Product and Delivery Teams to ensure the commercial solution meets the evolving business needs of the customer and is configured accordingly● Evaluates and integrates new technologies into existing solutions to enhance end-users’ experience ● Advises biopharma companies’ Commercial and IT teams on best practices for configuring a scalable solution that meets the data management, insights, and reporting needs of the company● Proactively identifies critical customer challenges and advises on resolutions and solution enhancements● Effectively onboards and mentors new team members to the Commercial Data Solutions team

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Boston, Massachusetts, Us

Pleasanton, Ca, Us

• Partnered with top 30 pharmaceutical companies to measure the impact of their marketing campaigns across multiple brands and indications• Advised the pharmaceutical companies' marketing teams with recommendations to optimize the overall marketing spend by identifying key insights and their implications• Created and delivered proposals for new projects and presented results of analyses to senior stakeholders• Developed custom solutions to provide answers to business questions that were not being met by the software or the standard offline analyses• Supported initiatives to identify key target audiences, align on KPIs, and strategically navigate changing competitive landscapes• Coordinated inputs for SaaS product launches and roll-out schedule for scoped projects• Trained and onboarded pharmaceutical and media agency stakeholders on software use and maintenance• Oversaw team of analysts to identify, develop and present quantitative insights that help clients plan, measure and optimize their healthcare marketing campaigns to increase ROI• Managed the day-to-day correspondence and relationship between the clients and the Crossix team

Northbrook, Il, Us

• Worked with one of the largest Fortune 500 pharmaceutical companies to create long term strategic plans for analytics, supply chain, and commercial business groups• Drove business development initiatives by understanding the priorities and needs of customers and by proactively developing solutions Mu Sigma can provide• Played a vital role in growing a team of 8 decision scientists into a team of 30+, and beat the revenue goal set for the team by 30%• Built a problem-solving framework by working with an international team of decision scientists to solve business needs• Presented the results to the clients’ teams, and offered actionable insights and recommendations that led to measurable business impact• Built relationships with clients, understand their business challenges, and help them improve their consumption of analytics to drive their business operations and decision making• Delivered exceptional client experience in a sustainable manner in the area of decision sciences• Oversaw a portfolio of $2M by effectively managing the relationship with numerous senior level clients and facilitating clear and succinct communication throughout various project engagements• Spearheaded and managed the establishment of Mu Sigma’s New York City office from project inception to finish• Revamped, coordinated, and led Mu Sigma NY-NJ weekly regional all-hands meetings• Recognized with the "Impact Award" for the East Region for delivering extraordinary growth and creating an exceptional customer experience

Northbrook, Il, Us

Clayton, Vic, Au

• Developed a regional marketing campaign in conjunction with local farmers designed to educate area residents about the strengths and weaknesses of store bought produce when compared to locally grown and delivered farm products• Created a strong customer rapport during a limited time frame by practicing public speaking, advancing and maintaining a relationship beyond initial meetings, as well as inspiring brand loyalty• Established and accomplished team-oriented goals provided by a company-wide incentive program designed to increase overall sales and team efficiency culminating in the reception of a monetary grant

Bachelor Of Science, Harpur - Psychobiology

Education record