Joseph Sherman Email and Phone Number

• Resolve internal device and hardware issues on all integrated systems other than the EMR systems.• Develop, maintain, and provide support for existing and future EMR systems hardware needs.• Collaborate with IT and clinical staff to develop solutions for project request.• Adjust work plan to accommodate EMR and device related priority projects.• Provide support for all EMR integrated modules with outside vendors.• Create and maintain a hardware inventory.• Collaborate… Show more • Resolve internal device and hardware issues on all integrated systems other than the EMR systems.• Develop, maintain, and provide support for existing and future EMR systems hardware needs.• Collaborate with IT and clinical staff to develop solutions for project request.• Adjust work plan to accommodate EMR and device related priority projects.• Provide support for all EMR integrated modules with outside vendors.• Create and maintain a hardware inventory.• Collaborate with health system vendor to execute clinical device and hardware roll out plan in accordance with project timelines.• Develop maintain and provide support for existing and future state of inbound and outbound fax solutions.• Work with existing health systems to optimize PACS storage needs.• Understand scope of current state technologies and implement with device deployment strategies.• Deliver exemplary customer service to provide a positive patient experience across the organization. Show less

 Provide Tier I & II support for Technology Assistance Center clients and Tier II support to Analysts.  Utilize remote connection software, including Windows remote assistance, SCCM, Citrix Director or Logmein to quickly and efficiently connect to customer workstations and provide top-level, interactive support.  Assist Technology Assistance Center Support Center Analysts in the investigation of complex issues, developing innovative technical solutions and providing valuable insights… Show more  Provide Tier I & II support for Technology Assistance Center clients and Tier II support to Analysts.  Utilize remote connection software, including Windows remote assistance, SCCM, Citrix Director or Logmein to quickly and efficiently connect to customer workstations and provide top-level, interactive support.  Assist Technology Assistance Center Support Center Analysts in the investigation of complex issues, developing innovative technical solutions and providing valuable insights into planning and remediation. Oversee and administer Compliance/Security software, Voice Mai l system administration, Email, and Active Directory Administration.  Coordinate and resolve cross-system issues. Provide commendations on upcoming technology needs and priorities Coordinate all PC hardware/software activity for over 8000 employees spanning multiple locations Show less

 Provided round-the-clock technical support to health care providers, nurses and staff over the phone and through various self-service support channels in a multi-tiered patient care environment.  Offered varied levels of technical support for over 100 different applications and systems.  Oversaw and directed successful incident management, clinical engineering dispatch, asset management, inventory control, employee pagers, and cellular phones. Remedy Ticketing system. Manage… Show more  Provided round-the-clock technical support to health care providers, nurses and staff over the phone and through various self-service support channels in a multi-tiered patient care environment.  Offered varied levels of technical support for over 100 different applications and systems.  Oversaw and directed successful incident management, clinical engineering dispatch, asset management, inventory control, employee pagers, and cellular phones. Remedy Ticketing system. Manage SLA’s . Customer follow-up Show less