Joseph Silk Email & Phone Number

Hong Kong Island, Hong Kong

Storeganise provides modern management software to power valet and self-storage businesses in more than 20 countries around the world. We focus on empowering businesses to run fully automated & unmanned facilities through our cloud-based and mobile-responsive interfaces.

Built and led a high-performing customer success team.Established and maintained strong relationships with key enterprise clients, resulting in contract renewals and upsells.Led the development and delivery of customer onboarding and training programs, resulting in improved time-to-value and increased customer loyalty.Collaborated closely with cross-functional teams, including sales, product, and marketing, to ensure seamless customer experiences and alignment of strategies.Developed and executed customer success playbooks and best practices, enhancing scalability and consistency in delivering exceptional customer service.Conducted regular business reviews with key accounts, identifying opportunities for growth and providing strategic recommendations to optimize their business outcomes.Implemented customer feedback, driving customer satisfaction scores up by 15% and generating valuable insights for product and service improvements.Proactively identified and addressed customer challenges, ensuring prompt resolution and maintaining high levels of customer trust and satisfaction.

Led a cross-functional team of 25 members to drive business growth and streamline operations.Implemented cost-saving measures and optimized resource allocation, resulting in a 15% reduction in operational expenses.Developed and executed comprehensive business strategies that drove a 30% increase in revenue within the first year.Built and nurtured strong partnerships with key stakeholders, vendors, and clients, fostering long-term business relationshipsSpearheaded process improvement initiatives, resulting in a 25% reduction in project turnaround time and an increase in customer satisfaction by 20%.Implemented data-driven decision-making processes, analyzing market trends and competitor activities to identify new growth opportunities and drive market penetration.Mentored and coached team members to enhance their skills, resulting in a 20% increase in employee satisfaction and productivity.Developed and executed marketing strategies that increased brand visibility and market share.Oversaw financial planning and budgeting, achieving a 10% increase in profitability through effective cost control and revenue optimization strategies.

Developed and executed sales strategies to effectively promote software solutions to potential clients, resulting in a consistent pipeline of new business and an increase in revenue to profitability.Built and maintained relationships with key decision-makers at target companies, identifying their unique needs and tailoring software demonstrations to address those needs.Grew an online following and mailing list from scratch to 3000 in 3 months via organic growth and analysing industry trends. Consistently met or exceeded sales targets and quotas, resulting in a positive impact on company revenue and growth.

Manila, Philippines

Spearheaded sourcing and connecting of suppliers in our target country, ensuring strong supplier relationships and quality control for an emerging startup in the Asia travel industry.Controlled and regulated finances, expenses, and marketing efforts for the product, driving cost-efficiency and effective marketing strategies.Developed and implemented back office systems and management processes to support scaling of the business and meet market demands.Managed a diverse team across multiple countries and time-zones, fostering effective communication, delegation, and collaboration to drive business success.Collaborated closely with country managers to enhance existing products and services, seeking continuous improvement and innovation.Proactively identified opportunities to improve products, services, staff, and operational efficiency, contributing to the ongoing success of the company.Developed and endorsed project plans, ensuring successful implementation and achievement of targets.Fostered strong working relationships with contractors, suppliers, local businesses, employees, customers, and managing directors, ensuring effective collaboration and smooth operations.Supervised and tracked objectives and progress across multiple projects and departments, ensuring quality standards and timely completion.Recorded and communicated problems and risks to senior management, providing valuable insights and recommendations for mitigation.Conducted regular work meetings with the team, effectively communicating project development, delegating tasks, and monitoring progress.Tracked team progress, established training and development initiatives as needed, and provided updates to upper management.

Bali Province, Indonesia

Led and provided complete customer care and service as Tour Leader at Intro Travel, ensuring professionalism and Western-style service for 22 guests.Achieved on-the-ground sales targets while delivering excellent customer service, driving revenue growth and guest satisfaction.Collaborated with Operations Manager to promote product growth and manage projects, ensuring seamless tour operations and guest experiences.Cultivated strong relationships with key resources, ensuring the highest quality service and management for guests.Managed hotel and activity bookings, prioritizing safety and delivering insightful tour guiding to enhance guest experiences.

Northern Territory, Australia

Contributed to the smooth functioning of the tour company by supporting the operations team at the Alice Springs HQ.Ensured campsites met high standards by constructing, building, and revamping them for client readiness.Provided exceptional customer service as Campsite Manager, Host, and Chef, creating a welcoming and enjoyable experience for guests.Fostered positive relationships with the local community, collaborating to maintain well-maintained campsites and seamless operations.Maintained high standards and met customer satisfaction by managing the upkeep of existing campsites.

New South Wales, Australia

Successfully planned and customized tours for diverse customers, demonstrating exceptional time management and organizational skills.Thrived in a high-pressure sales environment, leveraging extensive product knowledge to meet customer needs and achieve sales targets.Developed strong connections with suppliers and showcased comprehensive field knowledge of the Oceania and South East Asia region.Advanced to the position of Temporary Store Manager, driving increased sales revenue and managing high-profile contracts and clients.Provided outstanding customer service, offering expert recommendations, building rapport, and ensuring a seamless travel experience for customers.

Shanghai City, China

Taught the IB curriculum to students aged 10-15, utilizing sharp and engaging teaching methods to ensure active student participation and effective learning.Pioneered the integration of iPad lessons in the science department, leveraging high-quality applications and creating tailored worksheets to enhance student engagement and understanding.Coordinated school activities during the annual British culture week, delivering tasks, games, and information to educate students about British culture and foster cultural awareness.Actively participated in extracurricular activities and served as a coach for the student soccer team, promoting teamwork, sportsmanship, and student development outside the classroom.Demonstrated strong instructional design skills, developing and implementing relevant exams, projects, experiments, lesson plans, and unit plans to ensure comprehensive student learning and growth.

Tangshan, Hebei, China

Provided English language instruction to students of various ages and proficiency levels, employing effective lesson planning, engaging presentations, and tailored teaching techniques.Successfully improved a student's oral English fluency, pronunciation, vocabulary, and answer presentation for the IELTS examination, resulting in their acceptance into a recognized UK University.Coordinated placement tests for students enrolling in a phonics course, ensuring proper course placement and individualized instruction.Trained fellow teachers in delivering lessons and maintaining course continuity, allowing for seamless teaching in the absence of the instructor.Secured contracts for the training school by delivering compelling demo lessons to children under the observation of high-ranking school officials, showcasing teaching expertise and building trust with potential clients.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bs), Medical Microbiology And Bacteriology, 2:1

Activities and Societies: Leeds University Rugby League Football Club