With 20+ years of experience in project management, process improvement, and innovation leadership, I provide value-driven and customer-centric IT solutions for Global Catalytic Ministries, Inc. As the Global Operations Manager, Agile IT Product Manager, and Microsoft 365 Global Admin, I lead the development and delivery of innovative and user-friendly products and services that enhance the customer experience and drive business growth.I am a certified Agile/Project Management Professional (ACP/PMP) and Lean Six Sigma Black Belt (ICBB) with extensive knowledge and skills in agile and lean methodologies, design thinking, strategic planning, and change management. I have successfully facilitated, coordinated, and tracked multiple portfolios and projects, resulting in increased quality, reduced lead times, reduced variability, and cost avoidance. I am also a professional scrum master and product owner, and a skilled trainer, mentor, and coach who empowers and enables teams to collaborate and innovate effectively. In my previous role as the Director of Innovation and optimization at the U.S. Air Force, I directed the innovation and improvement efforts for 20 B-2 Spirit aircraft valued at $44 billion. I am a servant leader who is passionate about creating value for customers and stakeholders, and advancing the culture of innovation and excellence.