Joseph Spencer Email and Phone Number

The job of an H&M Store Manager comes with lots of responsibility – and lots of fun. Your to do-list includes:Manages and ensures stock level, and handles direct and indirect customer service in all service area in order to maximize sales.Manages and execute recruiting, training, developing and succession planning for Sales Advisors and the store management team.Ensures that all employee relation responsibilities are fulfilled.Maximize profitability through plans, budgets and cost follow up.Ensure that safety, security and administration procedures area followed.

• Organizes and distributes the work of his/her staff, sets priorities and keeps anoverview of the tasks to be accomplished in accordance with the Store Manager• Manages, recruits, on boards, trains, develops and provides succession planning forthe staff in the store in partnership with the Store Manager• Carries out supervisory responsibilities in accordance with the organization’s policiesand applicable laws including approving time off requests, pay, location or title changes,conducting terminations and corrective actions and making employment decisions• Assists the Store Manager in maintaining an overview of all Employee Relationsresponsibilities in the store to ensure a positive work environment• Ensures garment presentation, garment level and visual standards within thedepartment are presented according to H&M’s expectations• Follows and executes safety and security routines to prevent loss and guaranteeemployee and customer safety• Maintains high quality H&M direct and indirect customer service by providing the bestshopping experience for each customer and role modeling on the selling floor, in thefitting room and at the cash• Assists Store Manager in establishing and overseeing sales and cost plans, budgetsand variable costs for department; works with comparable sales to last year, sales tobudget and future sales trends to maximize profitabilityAppointed Department Manager Trainer, responsible for training both internal and external new hires in the department manager role for a duration of 7-10 weeks.

 Lead store to being #1 in the company for Selling Metrics Handled all cash and Pepsi Product ordering Documented cash variances and trained all cashiers Reviewed potential candidates and conducted interviews On-boarded all new hires and was responsible for all aspects of their training and file maintenance  Merchandised Front End Checklanes and Toy department Key carrying position put me as part of management performing opening/closing functions and MOD responsibilities.