Joseph Spinelli Email & Phone Number

Us

Us

Responsible for the vision, strategy, roadmap, and product portfolio which includes: all hardware development, remote controls, architectural speakers, android mobile apps, iOS mobile apps, and software products. Create innovative and unique products that are industry leading and are of the highest quality that focus on the customer experience for the home audio video/IoT luxury market globally.Inspire a team, that consists of Product Managers, Hardware Designers, Graphic Designers, UX Designers, Engineers and Contractors to execute the product strategy, roadmap, and unify product narratives.Develop detailed product plans that deal with product positioning, target markets, competitive analysis, customer requirements, user data, and pricing strategies. Create products that diversify URC’s business portfolio from primarily ‘United States’, into the ‘global’ market. Saw an increase of 20% in sales after the first year. Develop all UX and direct all UI Development of URC’s customer facing products.Manage prioritization, trade-offs, risk assessment among customer experience, performance, profitability, cost reduction and operational support load to optimize ROI and on time project delivery.Obsessed with providing product innovation and examining consumer trends, user data to find the perfect balance of ‘must-haves’, ‘performance benefits ‘, and ‘delight’ features within a product.

Us

Created product requirement documents (PRDs), use cases, user stories and technical specifications that were presented to and reviewed by C-Level Management, Vice Presidents, and external partners for project approval. Translated consumer feedback (B2C & B2B) into meaningful, understandable action items that were investigated for future products, bug fixes or enhancements. Implemented project management software (Clarizen) to track and maintain development timelines and milestones to ensure on-time product releases. Partnership Management: Developed and maintained meaningful partnerships from leading smart home, security, and audio/video manufactures.Orchestrated the product packaging with the Marketing Department, Design Team, Packaging Engineers, and production facility to ensure all product packaging goals were met. Worked with internal and external teams (US and abroad) to translate the key benefits to create a clear consumer-facing message.

Us

Category Manager for URC’s ‘Complete Control’ product line.Managed Quality Assurance Engineering team for hardware and software testing.Introduced products and trained internal departments on product functionality. Subject Matter Expert (SME) for technical issues and customer care escalations.Provided the marketing team with all necessary information (Features and Benefits, Application Guides, and Competitor Analysis). Ensured all marketing communications were “technically” accurate. Managed all Alpha and Beta testing programs.

Us

Managed the IR, Serial (RS-232), and IP control databasesTop tier technical support representative.Examine Inferred Codes for consumer electronic devicesCreate function lists and placement of IR information for button locationTranslated binary IR data into hexadecimal data for EngineersResearch new products to be added to IR/RS-232/IP databaseCreated and maintained relationships with Audio/Video manufactures to obtain device control dataTested engineering/alpha samples of Products and Software. Generated reports on finding to Engineering teams.

• Processed credit and re-bills to customers accounts• Processed company billing• Resolved customer problems• Issued merchandise returns and replacement orders• Inspected flawed merchandise in conjunction with quality control