While working as a Junior Buyer, I saw an opportunity to create and join an up and coming Quality team as we pushed to become our own entity.I started by working in unison with the Quality Supervisor to lead a team of quality inspectors to ensure that our product met the standards we set for our overseas suppliers, and began working to overhaul and develop the Quality Department as a whole. In a post-pandemic world my role has expanded to include the role of lead inspector as well, placing me in a position to be responsible for the entirety of Quality for Hub Pen, reporting to the Quality Manager as needed.Some of our key Achievements include; -Inspection SOP cards for all existing items -Creation of SCAR (Supplier Corrective Action Report) Process -Procedure and SCAR SOP's -Development and enforcement of a DTS (Dock To Stock) Program -Took over and Revamped the Customer Return Process -Overhauled Quality Complaints to address product defects and began collecting product history and data -Developed a Deviations Program

I started my full-time career at Hub Pen by joining the Purchasing Department as Junior Buyer (Responsibilities similar to that of an Office Manager) My Key Responsibilities included; - Monitor the weekly purchase order reports for what is on order and what needs to be ordered -Ensure all deliveries satisfy the assigned purchase orders and report any back-ordered or missing products -Assist the Category Sourcing Manager with maintaining proper inventory levels of materials used on a regular basis -Finding the suppliers for production goods and services needing to be purchased

-Experienced in customer service excellence-Obtained skills in servicing customers, up-selling, and properly handling cash-Other useful skills include: food safety, oven and knife safety, workplace cleanliness, packaging and properly labeling products

- Trusted with handling important confidential files, and paying close attention to detail- Gained experience "Cold-Calling" as well as persuading potential donors- Learned Important Communication Skills