Joseph Thode Email & Phone Number

Chicago, Illinois, United States

Itasca, Illinois, United States

Itasca, Il

-- Responsible for the overall sales and profitability of the Southern US Regional Territory including Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Alabama, and Florida-- Seeks out and targets customers/markets and sales opportunities, initiates action plan to approach and secure new business, as well as grow existing business-- Participate in and help coordinate and prepare for company trade-shows and events-- Follow-up and provide status information to customers regarding order status and shipments as requested-- Make recommendations to optimize order fulfillment, customer satisfaction, and turnaround times/logistics -- Work with other departments to meet customer expectations and fulfill promises

Itasca, Il

Naperville, Il

Increased sales and profitability by leading and motivating a team to perform to the best of their ability. Provided mentoring and coaching in order to inspire every office employee from the Assistant Manager to the part-time service agents to excel in their roles. Currently managing the largest home-city branch in the Chicagoland region, with over 300 cars and 20 full and part time employees. Responsible for driving customer service scores to be at or above corporate average. Accountable for continued fleet growth at two separate branches, while increasing operating profit over time. Daily review of prospect list, key performance indicators, weekly sales and referrals to ensure alignment of financial performance with future goals. Responsible for the training and development of employees, assisting in their understanding of how their performance effects the bottom line and aiding in successful promotional opportunities.-- Grew Operating Profit on average 16% (December 2013 - Present)-- Grew fleet size on average 26% (December 2013 - Present)-- Finished Top Half on the Regional Sales Matrix 8 of the last 12 months; 3 of them placing in the top 2. (Stacked among 30 Branch Rental Managers)-- Consistently increased customer service scores

Schaumburg, Il

Responsible for the day-to-day operation of the branch in regards to sales, growth, and branch functionality. Balanced the fleet amount based on forecasting regular business per day in combination with holidays or special events to make sure the correct size fleet was available, creating a smooth and organized customer experience and work day for the entire staff. Responsible for maintaining ongoing business relationships and account management with corporate accounts, dealerships and body shops by performing regular sales and service calls. Marketed to current and prospective accounts on a regular basis in order to gain new business and increase current referrals. Managed the back-end of the business by utilizing company technology and programming to maintain relationships with current customers, increase customer satisfaction, and manage and track the handling of customer deposits and refunds.-- Finished top half on the Regional Sales Matrix 7 out of 12 months for personal and branch sales. (November 2012-September 2013)-- Won 3 Account Manager awards regarding corporate clients-- Mentored and coached 12 overall employees which led to their promotions

Schaumburg, Il

Performed several sales approaches in order to develop sales leads, sell additional coverage and items, as well as up-sell customers into larger vehicles. Responsible for fact-finding and prospecting customers to develop quality leads in regards to business development, corporate segment growth, and auto rental sales. Entrusted with making customer service decisions to ensure the complete satisfaction of the customer by negotiating price and offering add-on services tailored to the customer's specific need.-- Attended 7 consecutive Elite events in first 10 months of employment-- Successfully completed the Management Qualification Interview during my 11th month of employment