Joseph Thomas Email & Phone Number

Kochi, Kl, In

• Led large-scale network upgrade projects across North America, managing budgets of over $35 million, resulting in a 98% on-time project delivery and contributing to a 15% reduction in operational costs through process optimizations.• Structured cabling upgrades from existing Cat3 to Cat 5, Cat 6, MDF and IDF build out, Access points (AP), Cradle points, POTS, Fiber, Switches, Routers installations.• Directed structured cabling upgrades across critical infrastructure, increasing network speed by 30% and improving overall reliability, ensuring seamless communication for clients across North America• Partnered with key vendors to develop tailored solutions, improving transit industry technology and achieving an increase in client satisfaction.• Designed and implemented a custom ticketing software, which reduced ticket processing times, improved customer service efficiency, and decreased service resolution delays significantly enhancing overall project turnaround times. • Served as the primary escalation point for complex project implementation issues, ensuring timely resolution and alignment with client expectations.• Led the initiation of multiple high-value projects, preparing proposals, managing budgets, and setting timelines, which resulted in successful project approvals worth over $20 million.• Established and maintained clear communication with stakeholders throughout the project lifecycle, resulting in better alignment and stakeholder satisfaction.• Analyzed and managed the financial aspects of the project, including invoice reviews and burn rate monitoring, which ensured project completion within the allotted budget.• Led a team of 30+ multidisciplinary professionals, providing strategic direction and support.• Directed project closeout processes, including comprehensive reviews and final reports, resulting in 100% client satisfaction and seamless transition to operational teams for continued service excellence.

≥ Mentoring, training & leading a team of five (Graphic design, Customer Service, Operations, Social media) to ensure sales and operational efficiency.≥ Daily Order Management to ensure Order fulfilment.≥ Inventory management.≥ Attending to customer’s complaints and undertaking steps for effectively resolving them.≥ Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. ≥ Handling Social media promotions.≥ Monthly newsletter and promotional campaigns.≥ Managing reviews on Google, Product review and other platforms.≥ Website and CRM maintenance.≥ Communicate timely and reliably with existing clients via email on an ongoing basis to build strong and trusting relationships≥ Embrace a client-first mentality to foster, maintain, and strengthen long term relationships with existing clients≥ Provide clients with timely updates and reports on order status and progress.≥ Proactively collaborate with team members to provide the best experience possible for every client.≥ Communicate clearly with team members and others and embrace a culture in which everyone helps each other.≥ Coordinate with project stakeholders (strategist) in order to ensure planning and collaboration across the entire project lifecycle.≥ Use Trello to monitor projects and tasks to ensure project quality and completion.≥ Obtain project approval before launch and sign - off for any new recommendations.≥ Taking the initiative to stay up-to-date with current trends in the digital marketing industry≥ Always sharing new ideas on how we can do things better and improve in-house processes.

Thiruvananthapuram Area, India

* Co-ordination of Aircel relaunching project at Thiruvananthapuram.* Handling different teams for Microwave installation, Alignment, BTS installation.* Commissioned more than 200 2G and 3G sites.* Installation and Commissioning of Huawei RTN 620 and Huawei RTN 950 for microwave radios.* Installation and commissioning of Huawei BTS 3900.* Hands on experience on Huawei 3500 and 7500 Muxes.* E1 Routing for new sites for 2G and 3G.* Configuration of new hops and sites into NMS.* Coordinating with OMC and FMC (Field Monitoring Centre) for site working status and alarms update, and also WTTIL (Wireless Tata Tele Info Services Ltd.), INDUS and GTL for infrastructure and power related issues

Thiruvalla , Kerala , India

* Operation & Maintenance of Cell sites in Pathanamthitta district.* Installation, commissioning and maintenance of Alcatel Muxes and also the NEC PDH and SDH microwave Radios.* Configuration of new hops into NMS.* Compatible with NEC SDH & PDH MW radios- (NEC Pasolink +,NEC Pasolink V4,NEC Neo, IPASO)* Compatible with working and commissioning of Alcatel-Lucent Mux 1642 EM, 1662 SMC, 1660 SM.* Maintenance of back-bone (STM-1, STM-4, STM-16, and STM-64) with ALCATEL Mux.* Rerouting of traffic and carrier up gradation of different sites.* Making Fiber Connectivity for Muxes, its maintenance and Fault Rectifications.* E1 Routing for new sites and also for other operators like MTS, Vodafone etc.

• Operation & Maintenance of Cell sites in Kollam, Alappuzha, & Pathanamthitta districts.• Conducting preventive maintenance activities.• Data Base Collection and preparation of MW, Alcatel, Motorola BTS and ZTE BTS.• Coordinating with CNOC, Hyderabad (Central NOC), OMC and FMC (Field Monitoring Centre) for site working status and alarms update, and also WTTIL (Wireless Tata Tele Info Services Ltd.), INDUS and TVS for infrastructure and power related issues.• Installation, commissioning and maintenance of Alcatel Muxes and also the NEC PDH and SDH microwave Radios.• Configuration of new hops into NMS.• Compatible with NEC SDH & PDH MW radios- (NEC Pasolink +,NEC Pasolink V4,NEC Neo, IPASO)• Compatible with working and commissioning of Alcatel-Lucent Mux 1642 EM, 1662 SMC, 1660 SM.• Maintenance of back-bone (STM-1, STM-4, STM-16, and STM-64) with ALCATEL Mux.• Rerouting of traffic and carrier up gradation of different sites.• Making Fiber Connectivity for Muxes, its maintenance and Fault Rectifications.• E1 Routing for new sites and also for other operators like MTS, Uninor, Vodafone etc.• Keeping reports about all O&M activities.

Thiruvananthapuram Area, India

• PLC programming, Scada and HMI designing and interfacing. Electrical installation, servicing, training, and commissioning. • Examining requirements of new automation systems, implementing, architecting creative solutions to accomplish business goals. • Helping and consulting with other team members in resolving unusual and complicated problems related to new development, production support and testing. • Initiated several concurrent projects for different applications, responsible for coordination, timely development, production functioning and smooth implementation of automation systems. • Providing technical reports and documentation, according to company standards.

Cochin Area, India

AUTOMATION OF CONNECTOR PIN MISSING DETECTION MACHINE using KEYENCE Programmable Logic Controller was successfully done and Human Machine Interface (HMI) was also designed using GP - PRO software.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Technology (B.Tech.), Electronics & Communication

Bachelor Of Technology (B.Tech.), Electronics & Communication

Post Graduate Diploma In Automation, Automation Engineer Technology/Technician

PLC: ALLEN BRADELY, SEIMENS, GE FANUC, TWIDO, DELTA, OMRON, KEYENCE. SCADA: WONDERWARE INVENTSYS INTOUCH, IFIX, CITECT, FACTORY TALK VIEW.

Xiith, Isc Science