Drove development and testing of in-house Electronic Medical Record API to include Scrum Master, backlog grooming, release cycle management, defect validation, API documentation, and Level 3 support.* Supervised scrum based agile methodology roll out, resulting in achieving quarterly development release goals. * Realized a 25% performance improvement across the API by targeting and re-writing high impact stored procedures. * Assisted in moving platforms to Azure, creating flexibility and rapid deployment.

Guided SQL, C#, and UI testing and support for in-house API code connecting 3rd party partners with our Electronic Medical Records. Trade show product demos. SQL development, performance tuning.* Leveraged development loads by grooming and reducing backlog by 25% * Reduced call volume by 30% by creating K-Base articles and training staff on emerging mobile products. * Attended quarterly and yearly trade shows demonstrating products to potential customers as well as offering training sessions. * Decreased support delay time as the Subject Matter Expert between teams.

Improved quality assurance on emerging mobile healthcare applications. End to end testing and training of mobile products.* Contributed to the development of mobile EHR applications that allowed doctors and nurses to document patient records 2x faster. * Created install and support documentation for staff to aid in deploying mobile products, reducing implementation time and support calls. * Client collaboration via onsite and remote visits to determine development needs, create test cases, and validate results.

Handled remote and onsite software support, training, and demos for Electronic Medical Record software. Asked for by clients due to ability to relate, assess client needs, and resolve issues quickly.* Supported the 3 largest clients as part of a new Premier Support team. * Routinely handled client escalations as a member of level 3 support.