Joseph Uhl Email & Phone Number

Kansas City, Mo, Us

Overland Park, Kansas, United States

Kansas City, Missouri Area

• Reviewed in-development User Stories and designed test plans to verify all Acceptance Criteria once released. • Executed test cases across multiple environments and throughout the entire development cycle. • Designed regression testing suites for multiple applications. Regularly executed regression and validation for all prod changes. • Experience working with Azure DevOps, Salesforce Lightning development framework, Selenium, and other technology.

Kansas City, Missouri Area

• Lead technical resource and subject matter expert for contact center support representatives and leadership team. • Responsible for verifying all support escalations such as defects and data maintenance tasks before documenting the requests for engineering. • Primary liaison for Support Department leadership to Product Owners and Engineering. • Contributed to weekly refinement and prioritization meetings with Product Owners and other key stakeholders as the technical lead for Support department. Required familiarity with Agile Software Development Methodology and the entire Software Development Lifecycle. • Regularly participated in planning and implementing the changes necessary for departmentwide initiatives. Experience developing and running training programs, documenting process changes, and evaluating options on long-term initiatives. • Independently developed a collection of browser tools designed to automate part of the documentation process for support representatives. Each use of the tools saved a technician approximately 30 seconds. Tracking showed the tools were regularly used over 2500 times a month. • Collaborated with the department's Business Analysts to develop a solution for automatically processing enterprise reporting data for a major client. Designed and built an API using JavaScript on the Google Apps Scripts platform that automated data ingestion and transformation in a way that was compatible with their in-house tools.

Mission, Kansas

• Specialist team providing internal support primarily to Account Management. • Provided escalation management for Support Leadership. • Experience with long-term client support, escalation management, and providing in-depth and creative technical solutions to high value clients. • Certified as an advanced specialist in all three product domains: CRM, Integrations/Inventory, and Finance.

• Provided telephone and email support for client inquiries related to proprietary enterprise CRM, Inventory, and Finance solutions for automotive dealerships.

• Engaged with clients one-on-one to provide troubleshooting of a wide range of both hardware and software issues. • Coached the store's sales team on technology and services offered to help meet business goals. • Facilitated communication between clients and the repair agents, service center, and sales team.

English Language And Literature/Letters

High School Diploma

Activities and Societies: National Merit Commended Scholar, Captain of Debate and Forensics