- Manage and maintain 60+ Microsoft Windows servers and clients. Duties including but not limited to patching, maintenance, security, upgrades, etc. - Conduct vulnerability scanning, detection, and remediation - Assist IT Director with project implementations and associated tasks - Serve as primary support contact for end users as well as our customers utilizing our cloud hosting platform - Provide mentoring and training for other members of our IT team

- Provide leadership, technical guidance, and coaching to a 6 person team of highly skilled and motivated individuals - Perform ticket dispatch/triage and scheduling - Analyze and adjust team direction based on metrics such as ticket counts, ticket age, client satisfaction - Review/approve team timekeeping via PSA ticketing system

- Implemented, managed, and maintained backup and disaster recovery solutions for dozens of clients. Examples of products utilized: Veeam Backup and Replication, Veeam Cloud Connect, ShadowProtect - Managed and maintained MSP RMM solution for monitoring, automation - Performed Microsoft systems administration- Administered dozens of virtual environments, VMware, Hyper-V - Served as point of escalation on advanced issues and incidents for Service Desk team

- Managed IT infrastructure for multiple locations - Utilized internal ticketing system to track and respond to end user support requests - Conducted troubleshooting for a wide variety of IT issues from printers to network outages - Maintained multiple backup and data recovery systems - Managed over two dozen Windows servers both physical and virtual

- Managed and maintained 15+ Windows servers both physical and virtual - Oversaw local and offsite backups and critical data - Completed projects in regards to hardware and software upgrades, replacements as defined by the Chief Technology Officer. Examples include an implementation of new security software, installation of a new Mitel phone system, and decommissioning of obsolete servers - Provided end user support and troubleshooting of 60+ workstations and laptops

- Managed and maintained over a dozen backup and disaster recovery solutions - Conducted disaster recovery scenario testing - Utilized enterprise grade monitoring software to manage 150+ servers and 1000+ desktops - Responded and troubleshot a vast array of server issues ranging from failing hardware to complete site outages - Functioned as an escalation point for tier 1 cases and tickets - Performed research and remediation of malware and virus infections

- Spectrum Technology is the result of a merger between Desktop Resources, Inc. and Port to Port Consulting.- Transitioned into new role focused on automated monitoring, scripting, centralized backup monitoring using LabTech and Kaseya.- Continued implementations of disaster recovery solutions as part of environment upgrades and new installations. - Conducted maintenance of Spectrum's internal NOC and infrastructure - Assisted helpdesk team with troubleshooting of Sophos related issues such as exclusion configurations and client software compatibility issues.

- Provided remote and onsite support for a multitude of small and medium businesses, ranging from law firms to charities. - Utilized remote monitoring utilities as a central hub for backup monitoring, client environment analysis, remote access, back-end troubleshooting. - Assisted on project implementations with end user issues after work completion. - Configured a Sophos Enterprise Console within our DMZ. This single server was used to manage and monitor 2000+ endpoints in regards to identified infections, routine scanning, and updates. - Implemented several disaster recovery solutions using the latest software from StorageCraft

- Provided remote technical support for a broad range of issues, from printing to remote access to offline servers. - Conducted monitoring, maintenance, and troubleshooting of client environments through remote monitoring utilities like Microsoft System Center Operations Manager and tools from ScriptLogic. - Managed a variety of backup solutions. Primarily many versions of Backup Exec products ranging from Veritas Backup Exec 9.1 to Symantec Backup Exec 2010 R2. Also included were cloud-based backup solutions such as Xilocore and Barracuda Backup. - Oversaw monitoring and management of spam filtering solutions like McAfee SaaS Email Protection (formerly known as MXLogic) and Barracuda Spam and Virus Firewall appliances.