Joseph Van Dam Email and Phone Number
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• I’m a dedicated, results driven professional with 22+ years of sales and sales operations experience • Multi-channel; worldwide experience spanning Consumer and Small Businesses. • Successfully led businesses as large as $460M revenue and 500 employees • Capabilities include building strategies, business planning, forecasting, and enabling the go to market execution • Proven ability to start a business unit from scratch, scale up performance, reduce expenses, improve customer experience, and ultimately grow profits
Dell
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Director North America Sales Operations Consumer And Small BusinessDell Aug 2010 - PresentIowa City, Iowa AreaDirector Sales Operations for Consumer and Small Business supporting 6 Billion in annual revenue spread across multiple lines of business spanning both Direct and Indirect. Drive the strategic planning, and overall operating plans. Deliver projects and programs resulting in 100+M margin. Manage low cost logistics, life cycle planning, call center operations, program and project management, scale OPEX, and improve customer experience. • High degree of autonomy setting and achieving the operational plans for the organization, in line with the broader corporate strategy. • Designed, built, and ramped 50 Dell stores in malls across the U.S. • Delivered low cost logistics contributing to 34M margin in FY13 a 25% growth YoY, and providing exceptional CE through on time delivery at 99%. • Program managed Direct/Indirect Returns and Exchanges delivering 36M in margin.• Tell Dell champion and 100% retention of key talent 5 years running.
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Director Sales OperationsDell Aug 2005 - Present
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Director Sales Support WorldwideDell Jul 2007 - Aug 2010Round Rock, TexasWorldwide Direct and Indirect sales support for Consumer and Small Business. Consisting of the strategy, as well as the Project and Program management to enable the go to market. Established sales territories, quotas, and associated compensation plans. • Built strategic growth & profitability program delivering $454M revenue and $83M margin scaling year on year growth of 31%.• Directed worldwide Net Promoter Score for phone and chat sales scaling it from 16% to 27%. • Implemented retail registration application worldwide allowing Dell to retain customer ownership for those who purchased at retail. Resulting in $80M Rev annually. • Designed and implemented CRM tool worldwide across Consumer increasing customer satisfaction by 10% while generating $40M in revenue annually. • Manage end to end pay and compensation programs for Consumer and Small Business.
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Director Of SalesDell Jun 2004 - Jul 2007Roseburg, OregonSite director of 500 sales and customer care employees that generated $400M in revenue, scaling revenue year on year by 12%. Responsibilities included achieving sales plan, P&L management, customer satisfaction, staffing, training, retention, operations, and Regional Director in the community. • Achieved $400M in Revenue annually, while scaling up margin per call by 10%.• Built a Customer Care Returns Queue from the ground up today generating $26M annually in cost avoidance while improving customer satisfaction from 77% to 85%. • Drove exceptional P&L Management leading to the most profitable site in Dell network. • Developed and implemented growth strategy growing the site from 100 agents to 500 spread across 4 lines of business, and 7 different queues. • Improved employee retention to best in class with 27% improvement year on year.
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Director Of SalesMci Dec 2000 - Jun 2004Iowa City, Iowa AreaSales site director for 300 sales employees targeting Small Business and Consumers. The site consistently finished in the top 3 of 21 call centers nationally. Responsibilities included exceeding revenue and margin targets, P&L responsibility, customer satisfaction, staffing, training, and employee satisfaction and retention. • Turned around 2 year decline growing 22% with best-in-class site metrics of 21 sites.• Rehired and built an entirely new sales leadership team.• Awarded as the top consumer sales site nationally.• Managed successful P&L that allowed expansion of site from 200 to 300 sales staff. • Implemented several break through quality initiatives leading to improved quality and one of the top Quality Centers in the U.S., scoring 103% on quality metrics.
Frequently Asked Questions about Joseph Van Dam
What company does Joseph Van Dam work for?
Joseph Van Dam works for Dell
What is Joseph Van Dam's role at the current company?
Joseph Van Dam's current role is Vice President and GM Sales Operations at Dell.
What is Joseph Van Dam's email address?
Joseph Van Dam's email address is jo****@****ell.com
What is Joseph Van Dam's direct phone number?
Joseph Van Dam's direct phone number is (512) 338*****
Who are Joseph Van Dam's colleagues?
Joseph Van Dam's colleagues are Pauline Villegas, Greg Pedersen, Minal Verma, Patel Bunnar, Lucas Da Silva, Thomas Hormuth, Ws Waseem.
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Joseph Van Dam
Joseph Van Dam | Aspiring Software Engineerpsychology Degree (Dec '24), Starting Master’S In Computer Science (Mar '25). Dispatcher & Firefighter Aiming To Develop Software That Combines Tech Skills With Human Insight.Littleton, Ma
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