• Collaborate with clients to help them identify strengths and weaknesses in current reporting structure and determine the best path to creating visibility to their financial status • Build client trust in Cerner reporting platforms by ensuring that they understand the data that they are retrieving from the systems and how to best put it to use• Problem solve with clients when they don’t have existing reports that meet their needs to come up with a solution that involves pulling the data from elsewhere, or creating a custom report that will meet their needs• Lead all Tableau training events for my team, and training events for my clients on Cerner proprietary software, both on site and remote, to empower them to build their own reports and dashboards to meet their reporting needs, while helping my team bring more than 30 projects to completion• Communicate with internal project and organizational teams to share updates on configuration status, project details, and timelines• Maintain client relationships and navigate through complex situations to achieve business objectives

• Build relationships with clients throughout their Cerner Revenue Cycle implementation processes to teach them how Cerner Revenue Cycle reporting tools can meet their reporting needs, so they can meet their financial goals• Meet with and present to clients regularly throughout implementation to ensure we are moving in the right direction and meeting the needs of the client so they can be successful after implementation• Provide training to clients over how to use Cerner reporting software, both Cerner proprietary, and in Tableau, to help them build their own reports and dashboards to meet their reporting needs• Support clients through and after implementation to validate that the data that they are using is accurate and that the client is using the proper strategies to meet and surpass their goals

• Create and update revenue cycle dashboards daily or weekly for clients to provide updates in financial data for their facilities in Microsoft Excel• Write SQL queries and use Microsoft Excel to pull data from Cerner and client data systems to collect and validate client data between systems and ensure that the data and transfer between systems was accurate• Test client data systems in Tableau to ensure that they are able to use all features of reports as intended and were able to breakdown data in ways that they needed to for the data to be meaningful to them• Use SQL and Microsoft Excel to investigate any data discrepancies or any system errors and communicate with support team what data was missing, and why, so that the problem can be fixed, and data can be corrected as quickly as possible

• Took part in Cerner’s consultant training program, learning about the corporation, industry, and various tools used across the corporation while preparing to join a compatible team with business need

• Research employee performance in order to create proposals for action within the organization to improve the employee experience and performance• Create and use databases, spreadsheets, and pivot tables on Microsoft Access and Microsoft Excel in efforts to collect, organize, and analyze data• Analyze and provide feedback and suggestions on ways to improve marketing and social media usage for the Sprint Fitness Center on campus

• Supervise attractions and interacted with fans in a customer service role in various locations within the Outfield Experience to ensure they had an enjoyable experience at Kauffman Stadium• Report any problems to my supervisor to ensure they are handled quickly and correctly to ensure the safety fans and promote a fun and exciting atmosphere

• Acted as a resource for residents with questions they had or problems they may experience, deliver solutions to those problems, often times in urgent situations, and connected residents to resources to help them with problems• Provided a fun and safe living experience for 45-50 residents living on campus by starting intentional conversations with them so that I can act as a mentor and help manage the residents’ ongoing relationship with the university• Planned programs for residents to help get them engaged in their living community and on campus, so they have the opportunity to build relationships with those who live in their community, and to provide a fun educational experience outside of the classroom where they can continue to grow • Contributed to RA staff meetings every week to come up with ideas to help find answers to our residents’ needs and handle regular business duties or whatever may pop up on a weekly basis• Served on an on call duty rotation, tend to any issues that may occur over night and create solutions for them, and document those issues and solutions• Appointed as the Chair of a Program Planning Committee, which created a document from scratch that mapped out what types of events and programs should be planned within the first six weeks of the school year to ensure that residents get the resources they need in order to succeed in their first year and beyond• Presented information to new RAs in the fall to help prepare them for their new position• Appointed as the Social Media Coordinator for my residence hall’s official Twitter account to help reach out to residents and promote events both within the hall and campus wide

• Increased overall number of memberships sold by 66% compared to 2014 sales throughout the summer• Fostered relationships with visitors through customer service outlets both on-site and over the phone to create membership sales and act as a customer service representative and used Raiser's Edge CRM as a database to make relationship updates• Contributed ideas in weekly department meetings to brainstorm new marketing initiatives and improve upon those already in action• Contributed to special events such as Hall of Fame Induction Weekend and "PLAY Ball with Ozzie Smith"• Used the Spanish language to assist Spanish speaking visitors during Induction Weekend

• Created promotional events and marketing intiatives to engage over 3,000 students who are a part of the Razorback Foundation Collegiate Membership• Met with University of Arkansas sports directors to plan events and iron out the details• Contributed to ensuring promotional benefits were fulfilled for our members

• Supervised and evaluated 25 camp counselors by ensuring that they were creating a fun and safe environment for the children they were responsible for• Planned activities and field trips while ensuring that the summer camp budget was being used efficiently• Answered parent questions and concerns and communicated them to my supervisor and the responsible counselor to ensure that everyone was aware of anything that was being changed from the standard agenda

• Supervised children, create games for them to play, and take part in activities with them• Reported any unusual behavior to my supervisor and the child’s parents