• Develop monthly and quarterly check lists for onsite visits• Survey and administer core infrastructure and network upgrades.• Build and maintain VM Ware Infrastructure for customers at remote data centers. • Survey install, configure and troubleshoot wireless infrastructures wireless infrastructure.• Monitor, troubleshoot and maintain client server and core infrastructures.• Develop and maintain customer relations while providing technical assessments for future growth.• Troubleshoot ISP issues and network connectivity to the routers and firewalls.• Troubleshoot DNS, DHCP, Exchange and server related issues.• Troubleshoot ISP related outages.• Upgrade, monitor and maintain enterprise anti-virus centralized solutions.• Upgrade and patch line of business applications.• Create, maintain, and support client's local and wide area network needs.• Install, configure and maintain HP and Dell Servers.• Configure and install Brocade and Cisco switches for various customers and customer locations• Provide technical support to multiple clients within several different industries.• Documents the client's infrastructure in detail.• Work closely with all team members to ensure the customer's needs are met.• Troubleshoot network connectivity and VLAN tagging issues on the core network switches.• Supplied technical assistance to the sales staff in developing new accounts• Developed relationships with vendors and customers to streamline day to day operations• Decreased the amount of noise per end point weekly• Maintain Hyper V, VM Ware 5 and Citrix servers.• Assisted the leadership team in developing standard operating procedures.• Work closely with all team members to ensure the customer's needs are met.

• Create Net Admin process and scope of work for all managed clients.• Develop monthly and quarterly check lists for onsite visits using MY IT Process• Survey and administer core infrastructure and network upgrades.• Audit managed accounts monthly.• Install and Troubleshoot third party VOIP issues as well internal Cisco equipment• Survey wireless infrastructure.• Install and configure wireless infrastructures.• Installing, configuring and troubleshooting of Sonic Wall Firewalls.• Ensure client’s infrastructure meets company standards.• Develop and maintain customer relations.• Troubleshoot ISP issues and network connectivity to the routers and firewalls.• Troubleshoot connectivity DNS, DHCP, Email and server related issues.• Create, maintain, and support client's local and wide area network needs.• Install, configure and maintain HP and Dell Servers.• Provide technical support to multiple clients within several different industries.• Documents the client’s infrastructure in detail.• Maintain Connect Wise client database.• Assisted in the roll out of LabTech to all managed customers.• Work closely with all team members to ensure the customer’s needs are met.

• Migrate Exchange 2003 SBS users to Exchange Online• Install, configure and maintain 2008 r2 servers• Survey and administer core infrastructure and network upgrades.• Install and Troubleshoot third party VOIP issues as well internal Cisco equipment• Survey, create and implement wireless infrastructure• Installing, configuring and troubleshooting of Sonic Wall Tz105-Tz205,Cisco 5505 and Sophos Firewalls• Responsible for designing, documenting and implementing remote network infrastructures• Provide necessary Cat 6 cable runs for new network build outs• Troubleshoot ISP issues and network connectivity to the routers and firewalls• Create, maintain, and support client's local and wide area network needs• Install, configure and maintain HP and Dell Servers• Provide technical support to multiple clients within several different industries• Responsible for network, infrastructure and software monitoring and documentation• Research and evaluate client software, prepared implement the best upgrade solution for the environment.• Troubleshoot connectivity issues with various service providers• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor• Troubleshoot connectivity DNS, DHCP, Email and server related issues.• Created and maintained Project plan on a month to month basis.• Manage and maintain mobile devices such as iPhones, iPads, BlackBerry and Android devices

• Installing, configuring and troubleshooting of Sonic Wall Tz100-Tz205 Firewalls• Responsible for designing, documenting and implementing remote network infrastructures• Configure and maintain Cisco SF200 Small Business Switches• Provide necessary Cat 5e cable runs for new network build outs• Install, configure and maintain security systems at remote locations• Provide technical support to corporate associates, plant production systems and other remote locations• Responsible for all production, infrastructure and software documentation• Troubleshoot connectivity issues with various service providers • Troubleshoot connectivity issues with linen production systems such as E-Tech and Milnor• Implement, maintain and support ADP Hand Punch Manager and time clock connectivity issues.• Created an asset inventory database to track and recover assets.• Manage and maintain mobile devices such as iPhones, iPads, BlackBerry and Android devices

• Provide technical support to 600 plus users in fulfillment centers, small distribution offices and sales offices in the NY Tri-State Area. • Installing, configuring and troubleshooting of network equipment.• Basic configuration and monitoring of Cisco 2800, 2900 Routers• Basic configuration and VLAN setup on Cisco 3750 switches• Good understanding of the OSI Model and TCP/IP protocol suite (IP, ARP,ICMP,FTP, TFTP)• Basic knowledge of Multi-Protocol Label Switching(MPLS), Voice Over IP, Cisco Call Manager and routing protocol BGP• Maintain users and troubleshoot issues using Cisco Unity Express• Knowledge of Layer-2 Switching• Build and maintain VISIO documentation for remote sites• Basic knowledge of WAN solution protocols (PPP, Frame Relay, ISDN)• Upgrade fractional T1 circuits on Cisco routers• Install and configure Cisco 1130 and 1242 wireless access points. • Use ALTIRIS to image and recover user desktops, and laptops with minimal impact to the end user.• Document procedures and remote site information.• Implement wireless infrastructures to the fulfillment and small distribution branches.• Upgrade IOS versions on Cisco routers and switches.• Maintain strong relationship with vendors and users. I pay attention to detail in high pressure situations.

• Provided senior level technical support to 200 plus employees throughout the US. Troubleshoot hardware, software and connectivity issues for the corporate and branch employees. • Worked closely with the Director of IT Governance to incorporate a corporate Asset Management system. Additionally, was proactive in researching a solution to track and inventory corporate assets. • Patch and maintain switch ports on the Cisco 3750 switch stacks• Configured and customized SharePoint 2007 server to become the Corporate Intranet. I created several corporate documents using InfoPath to automate governance policies. I also tested, documented and rolled out software to the end users.• Solely accountable for building, configuring, troubleshooting and repairing computer systems throughout the company with minimal to no interference with the end users productivity. • Used the Symantec Ghost Suite and Acronis to image and recover user desktops, laptops and servers. • Provided Enterprise Blackberry and mobile device support for over 50 users. • Monitored and maintained the Enterprise Anti-Virus software and documented and administered virus and malware removal. • Deployed system wide software upgrades. Tracked and documented any issues related to the installations. • Escalated issues as needed and maintained communication with customer and technical teams. • Upgraded, customized, and deployed HelpSTAR 2008 as our ticketing and Change Management system. • Installed and integrated the Mind Touch Wiki to the corporate ADS servers. • Used my technical and analytical skills to organize, troubleshoot and communicate technical issues and procedures to a group of users. Assisted users with connectivity issues when connecting via the Cisco VPN clients. • Worked closely with department heads to manage multiple employees, document procedure and meet critical deadlines.

• Provided senior level technical support for 1,700 plus employees nationwide, centrally and remotely. • Created and maintained corporate images utilizing the Symantec Ghost Suite. • Utilized call tracking system to maintain, document and classify user issues. • Responsible for troubleshooting user VPN tunneling, connectivity and configuration issues with home networks and protocols such as CHAP and PAP. • Extensive experience in troubleshooting and network systems providing expert guidance to the Help Desk staff. • Provided Executive Support to the Presidential, Marketing, Sales and Development teams, handling over 100 calls a week. • Documented and assisted users with Blackberry and Treo devices. • Created documents on how to configure and troubleshoot issues regarding MS Outlook 2003 and ZANTAZ Exchange Achieving Solutions.

• Network system administration, maintenance and backups of 12 Windows NT4.0, 2000 and 2003 servers. • Handled the implementation, optimization, configuration, and installation of server & desktop hardware/software on new or recycled systems such as IBM & Toshiba Laptop's, Compaq, Dell, IBM, Micron's desktops and PDA's. • Documented and trained users on developing software. Identified and resolved server problems utilizing structured troubleshooting methods, techniques and tools. • Provided top level desktop support to 150 plus users locally and remotely utilizing tools such as Symantec PC Anywhere, and Terminal Services. • Designed a cost effective hardware and imaging solution for remote branch offices along with the implementation of hardware and network connectivity. • Utilized Microsoft 2003 Active Directory Services to create, maintain, modify and grant user permissions. • Participated in the Microsoft Exchange 5.5 migrations project, as well as, configured the remote Domain Controllers and Global Catalogues.