Accomplished director of property management for affordable and conventional housing operations, compliance and asset management. Foundational expertise in regional management for Fortune 500 company supervising remote field-based team responsible for implementation, stabilization, business analysis and contract renewal. Motivational team-builder, empowering associates through shared knowledge and practical applications to be accountable and proactive. Embraces inclusive and sustainable workforce dynamics reflecting contemporary business objectives while staying current on evolving regulations.

Forecast, detail and implement short- and long-range capital repair and improvement projects oriented to address asset preservation, mitigate potential health and safety issues, minimize utility consumption, and sustain the portfolio assets in alignment with each property’s unique restorative/improvement needs and expense reduction potential, owner/MGP objectives and lender requirements while conforming with revenue projections for respective properties. Served as corporate liaison to city and county housing/successor agencies, to federal, state and local government, and with lender and other third-party project monitoring agencies providing timely and professional response to all project inquiries and inspections.Concurrent monitor and verification of complex set-aside requirements and compliance mandates of regulatory agreement requirements for respective affordable housing programs including: LIHTC (Tax Credit), HOME, NSP, Bond, C-HRP and PRAC 202.• Measuredly reduced up to 30% common area utility expenses at five properties in FY17 through landscape redesign, LED lighting conversions and changes from landline to cellular technologies. • Extended and enhanced general contractor outreach by networking with industry partners and garnering contractor input in developing scopes of work on large scale repairs and improvements.• Significantly shortened the general partners/owner approval turnaround time by over 30 days from FY15 to FY16 by coordinating and conducting owner-participation semi-annual property walks and needs assessments. • Achieved zero violations for annual income certification and rent calculation at fifteen properties over last five years, and no findings or violations to ever result in penalty.• Oversaw annual CA Board of Equalization filings for property tax exemption and property/project audits, ensuring maximum control of expense and timely mandatory filings for owners and general partners.

Led staff of 35 overseeing property management operations of over 800 units in the Inland Empire, Orange and L.A. counties and Macon, GA. Twelve mid-sized affordable properties, and multiple conventional properties with diverse owner management objectives. Extensive familiarity with LIHTC, HOME, NSP, C-HRP, Bond and PRAC 202 projects. Defined and implemented growth-oriented objectives to improve site performance and reporting, resident relations and retention, and to standardize maintenance protocols and materials uniformity. • Achieved and sustained consecutive years benchmarks of less than 5% delinquency, over 98% occupancy and over 97% collection portfolio-wide.• Realized less than 10% year-end variance in Repairs and Maintenance expense by implementing regular budget review between site managers and maintenance personnel.• Doubled the average occupancy duration by 4Q12 through focus on resident relations and maintenance standards. • Stabilized fee-private owner retention and fulfilled 50% fee-private growth through focus on owner needs, frequent review of property performance, and implementing upgrades to maximize market rents. • Successfully implemented Yardi Mobile Maintenance to facilitate maintenance efficiency and establish greater manager/maintenance accountability, resulting in measurable response-to-repair times of less than 36 hours portfolio wide.

Supported company growth objectives for small, regional property management operation centered on marketing to and prospecting for mid-level (80 units and below) apartment communities. Simultaneous focus on retention of existing business (HOME, Bond, C-HRP), solidifying relationships with partners through client outreach, market analysis, implementing industry best practices and creating operations standards. • Defined and developed client prospect database to focus on specific size properties and projects with the objective of realizing, and successfully fulfilling a 50% market growth in each of the first two years. • Expanded and solidified industry to broaden repair and contractor resources to address immediate response repair needs and larger scale asset sustainment objectives. • Oversaw hiring and personnel development from initial staff of 15 to over 30 managers and maintenance in a three-year span. • Coordinated and formalized training programs to provide continual and progressive Fair Housing and Property Management knowledge development as means of employee retention and stabilization.• Standardized internal procedures relative to resident and contractor relations, and uniformity of products for unit turns to reduce the turn cycle and to control turn expenses.

National Sales Manager for strategic business solutions to the property and casualty insurance market. • Qualified new business opportunities• Cultivated C-level relationships• Cost/Benefit and ROI model presentation • Workflow analysis• Implementation planning• Training and long-term support National sales responsibility to second- and third-tier property and casualty insurers for auto repair and total loss valuation. • Selected by executive management to drive newly defined joint venture initiative targeting tier-2 and tier-3 insurance carriers. Achieved 95% sales objectives in both years. • Acknowledged in 3Q04 for having fastest close cycles gained through past analyst and training experience.• Previous experience as manager / trainer provided me singular autonomy to sell, train and support my client base.

Managed team of seven field-based Field Service Representatives, encompassing the 13 western United States, supporting over 1500 Property Casualty Insurance clients and Automotive Repair facilities. • Post-sales account management accountability related to system implementation, training, and long-term support plan of ADP’s software and hardware solutions. • Reached over $750 million in managed accounts in 13 western United States territory over eight-year tenure. • Devised measurable client objectives to realize and demonstrate value-added efficiency gains. • Created custom lesson guides and workshop materials, for practical and specific follow up training. • Provided continuous feedback and strategic review with internal departments to address and correct client resolutions and solidify long-term partnerships.